Slot Attendant - Dual-Rate - Shift Manager
About The Position
This role is responsible for promoting Bally’s customer-centric culture by offering superior guest service and building long-lasting guest relations. The Slot Attendant - Dual-Rate - Shift Manager will respond to guest inquiries, understand slot machine functions, and process slot-related transactions. This position ensures adherence to all policies and procedures, oversees slot operations, supports Slot Attendants, and troubleshoots slot-related issues. Additionally, the role involves training and developing team members, monitoring assigned areas on the gaming floor, and maintaining professional radio etiquette. The Shift Manager must also recognize and respond to minors, signs of problem gaming, and alcohol intoxication, reporting any issues to management, while supporting the integrity of gaming on the floor.
Requirements
- Understanding of the essential functions of slot machines and game themes
- Ability to process transactions related to slot operations (jackpots, paper fills, wallet buys)
- Knowledge of all promotions and events
- Ability to monitor assigned areas on the gaming floor, remaining mobile and visible to guests
- Ability to maintain professional radio etiquette
- Ability to recognize and respond to minors in the casino
- Ability to recognize signs of problem gaming and alcohol intoxication and report issues to management
- Ability to support the integrity of gaming on the floor
Responsibilities
- Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
- Respond to guest and member inquiries related to services, features, attractions, promotions, and other special events offered by the Company
- Understand the essential functions of the slot machines and game themes
- Process transactions related to slot operations, including jackpots, paper fills, wallet buys
- Ensures department adheres to all regulatory, departmental and company policies and procedures
- Oversee all aspects of slot operations while on duty
- Support Slot Attendants
- Troubleshoot and solve slot-related issues independently
- Train and develop Slot team members through education, training, coaching, and corrective action
- Knowledge of all promotions and events
- Monitor assigned areas on the gaming floor, remaining mobile and visible to guests
- Maintain professional radio etiquette
- Recognize and respond to minors in the casino
- Recognize signs of problem gaming an alcohol intoxication and report any issues to management
- Support the integrity of gaming on the floor
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
