Slot Attendant - Dual-Rate - Shift Manager
About The Position
This role is responsible for promoting a customer-centric culture of superior guest service and building long-lasting guest relations. The Slot Attendant - Dual-Rate - Shift Manager will respond to guest inquiries, understand slot machine functions, and process slot operations transactions. They will ensure adherence to all policies and procedures, oversee slot operations while on duty, and support Slot Attendants. Additionally, this role involves troubleshooting slot-related issues, training team members, and maintaining knowledge of promotions and events. The position requires monitoring assigned areas on the gaming floor, maintaining professional radio etiquette, and recognizing/responding to minors, problem gaming, and intoxication. The work environment includes bright lights, loud noise, and stressful situations.
Requirements
- Understanding of slot machines and game themes
- Ability to process transactions related to slot operations (jackpots, paper fills, wallet buys)
- Knowledge of all regulatory, departmental, and company policies and procedures
- Ability to troubleshoot and solve slot-related issues
- Ability to train and develop team members
- Knowledge of all promotions and events
- Ability to monitor assigned areas on the gaming floor
- Professional radio etiquette
- Ability to recognize and respond to minors in the casino
- Ability to recognize signs of problem gaming and alcohol intoxication and report issues to management
- Ability to support the integrity of gaming on the floor
Responsibilities
- Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
- Respond to guest and member inquiries related to services, features, attractions, promotions, and other special events offered by the Company
- Understand the essential functions of the slot machines and game themes
- Process transactions related to slot operations, including jackpots, paper fills, wallet buys
- Ensures department adheres to all regulatory, departmental and company policies and procedures
- Oversee all aspects of slot operations while on duty
- Support Slot Attendants
- Troubleshoot and solve slot-related issues independently
- Train and develop Slot team members through education, training, coaching, and corrective action
- Knowledge of all promotions and events
- Monitor assigned areas on the gaming floor, remaining mobile and visible to guests
- Maintain professional radio etiquette
- Recognize and respond to minors in the casino
- Recognize signs of problem gaming an alcohol intoxication and report any issues to management
- Support the integrity of gaming on the floor
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
