Security Floor Supervisor - Dual Rate

Four Winds Casinos Career Site•Hartford, MI

3d•Onsite

About The Position

Responsible for the effective functioning of the Security Department on assigned shift, including accurately and thoroughly investigating and reporting all security-related incidents that occur on property. Assists in the supervision of Security Officers on assigned shift and in the daily operations of the Security Department. Maintains adequate staffing levels by interviewing, selecting, training, scheduling, evaluating, promoting, and disciplining employees as needed. Patrols the property on assigned shift, identifying potential security and/or safety hazards, and reporting them to the appropriate individual to ensure the safety and protection of guests, employees, and the entire facility. Acts as a back-up to Security Officers on assigned shift and assumes their duties when necessary. Prepares and requests reports on incidents involving guests, employees, and/or the facility, and follows up until the report is complete. Guards all transfers of monies and chips on the casino floor, as well as the physical transportation of chip fills and credits. Interacts with guests and employees in a positive, professional manner, ensuring a maximum level of guest service and satisfaction throughout the property is achieved and maintained. Facilitates the flow of information throughout the property by attending regularly scheduled departmental meetings. Is held accountable to a high degree for the accuracy and thoroughness of departmental records and reports. Acts as a representative of the property in meeting with guests, employees, and witnesses to investigate security-related incidents. Prepares clear, detailed reports of security incidents that take place on property. Coordinates with the Surveillance Department on security-related matters. Works closely with Risk Management to effectively resolve guest complaints. Maintains a working knowledge of the facilities, as well as special events on property, in order to advise guests and fellow employees of same whenever possible. Makes suggestions and recommendations as appropriate for improvements to policies, procedures, or the facility. Promotes an atmosphere of fun for all casino guests, encourages mutual respect, dignity, and integrity with all employees by setting positive examples at all times, instills an atmosphere that encourages employees to share ideas, discuss concerns, and resolve conflicts, and retains employees through involvement in employee training and development. Explains why things are done in advance of doing them.

Requirements

Two (2) or more year of experience in security or law enforcement or related field.
Excellent communication skills required.
Computer proficiency in Microsoft Word 2007 and Excel 2007.
Excellent observation, interview, verbal, and writing skills required.
This position requires a Level 2 Gaming License.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to write effective reports and memos.
Ability to respond to inquiries from employees or guests.
Ability to communicate effectively in one-on-one, small group, and large group situations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio and percent, and to interpret data from graphs.
Ability to apply common sense reasoning to variety of situations.
Regularly required to talk or hear.
Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
Occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
Regularly required to lift and/or move up to fifty (50) pounds, and occasionally lift and/or move up to one hundred (100) pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

High school diploma or general education degree (GED) preferred.
Some college preferred.

Responsibilities

Assists in the supervision of Security Officers on assigned shift and in the daily operations of the Security Department.
Maintains adequate staffing levels, by interviewing, selecting, training, scheduling, evaluating, promoting and disciplining employees, as needed.
Patrols the property on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of guests, employees and the entire facility.
Acts as a back-up to Security Officers on assigned shift, and assumes their duties when necessary.
Prepares and requests reports on incidents involving guests, employees and/or the facility, and follows up until report is complete.
Guards all transfers of monies and chips on the casino floor, as well as the physical transportation of chip fills and credits.
Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
Acts as a representative of the property, in meeting with guests, employees and witnesses, to investigate security-related incidents.
Prepares clear, detailed reports of security incidents, which take place on property.
Coordinates with the Surveillance Department on security-related matters.
Works closely with Risk Management to effectively resolve guest complaints.
Maintains a working knowledge of the facilities, as well as special events on property, in order to advise guests and fellow employees of same whenever possible.
Makes suggestions and recommendations, as appropriate, for improvements to policies, procedures, or the facility.
Creates an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
Retains employees through involvement in employee training and development.
Explains why we do things, in advance of doing them.