Slot Floor Person/Slot Supervisor - Dual Rate

Four Winds Casinos Career Site•Dowagiac, MI

2d•Onsite

About The Position

Responsible for ensuring maximum guest service and satisfaction through the organization and supervision of assigned area according to policies and procedures and gaming regulations. This role involves supervising the operation of slot machines and the performance of slot floor staff, verifying slot payouts, maintaining security of monies, and striving to meet revenue goals by ensuring all slot machines are in working order. The position also includes making recommendations for hiring and discipline, supporting training programs, and promoting departmental and property-wide promotions. A key aspect is maintaining current knowledge of gaming laws and regulations, as well as the property’s internal controls, policies, and procedures. The role also focuses on promoting positive guest relations and creating an atmosphere of fun and mutual respect among employees.

Requirements

High school diploma or general education degree (GED) preferred, or college degree preferred.
One to two years slot floor supervisory experience required.
Strong computer skills and proficiency in MS Office applications required.
Strong organizational and communication skills required.
This position requires a Level 2 Gaming License.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to write effective reports and memos.
Ability to respond to inquiries from employees or guests.
Ability to communicate effectively in one-on-one, small group, and large group situations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio and percent, and to interpret data from graphs.
Ability to apply common sense reasoning to variety of situations.

Nice To Haves

High school diploma or general education degree (GED) preferred
college degree preferred

Responsibilities

Supervises the operation of all slot machines and performance of slot floor staff in assigned area.
Communicates with shift manager of any guest and/or employee problems.
Organizes the assigned shift and area including, daily employee assignments, employee break schedules and staffing levels.
Verifies slot pay outs (jackpots, fills, etc.) and booth buying/selling.
Maintains security of monies within the department.
Strives to meet revenue goals by ensuring all slot machines are in working order.
Notifies slot maintenance of repair.
Supervises count in/count out of change banks and booths when variances occur, also records and tracks variances, and check voids.
Makes recommendations and suggestions to hire, suspend, evaluate, promote, assign, reward and/or discipline the employees in his/her span of supervision.
Supports training programs for each position and ensures adequate training and development is provided for each employee.
Promotes all departmental and property-wide promotions.
Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as the property’s internal controls, policies and procedures.
Processes jackpot wins and notifies the Shift Supervisor as needed.
Supervises necessary authorization (request for jackpot) and pay out of hand-paid jackpots in accordance with policy.
Ensures that slot machines are filled with ticket paper, so as to keep machines in constant operation.
Services minor machine and printer malfunctions.
Notifies slot supervisors, shift managers, or slot mechanics of guest needs and requests, follows up to ensure positive guest relations.
Assists in maintaining slot floor security by notifying department heads of any suspicious activity.
Promotes positive guest relations through prompt, courteous and efficient service.
Creates an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
Retains employees through involvement in employee training and development.
Explains why we do things, in advance of doing them.