Dual Rate Security Shift Manager FT

Casino and•Atlantic City, NJ

2d•Onsite

About The Position

This role involves training security personnel and fostering a positive, entertaining environment focused on service excellence. The position requires a dynamic leader who can motivate teams, develop employees, and ensure accountability for service performance. The Security Shift Manager will supervise activities in an assigned zone, assist the Security Manager with various functions including scheduling and alarm monitoring, conduct investigations, and maintain important records and lists. Additionally, the role includes fire and safety duties, responding to alarms, instructing employees on emergency procedures, and inspecting areas for fire code violations. As a Shift Manager, the individual will provide recognition, streamline operations, resolve conflicts, coordinate with other departments, and participate in financial planning. This role directs all activities on the assigned shift, monitors compliance with regulations, prepares work schedules and payroll records, and handles compliance matters for the Security Department. It also involves supervising staff, monitoring incident reports, conducting investigations into thefts, supervising the issuance of casino access badges, and participating in the supervision of the multi-casino Bad Beat system. The work environment is diverse, fast-paced, deadline-driven, and requires multi-project coordination, prioritizing, and flexibility.

Requirements

Must be able to operate a motorized vehicle, i.e., company van.
Must have leadership skills in determining a vision, aligning and inspiring the team to achieve the vision.
Must be able to recommend and implement change to improve overall employee and guest satisfaction.
Must be able to direct and supervise activities in assigned zone.
Must be able to assist Security Manager in Security functions to include scheduling, monitoring of alarms and reporting of disorder on premises.
Must be able to ensure that posts in their zones are properly manned and that relief is provided.
Must be able to conduct investigations as assigned.
Must be able to maintain approved vendors list and keep CCC exclusion list current and enforced.
Must be able to maintain record of undesirable patrons, and maintain liaison with Law Enforcement Agencies-City, State and Federal, and provide testimony in court when required.
Must be able to conduct background inquiries of new hires with law enforcement agencies.
Must be able to maintain liaison with Investigation Units of other Hotel/Casinos.
Must be able to respond to all alarms and direct operations if a fire is located.
Must be able to instruct employees in Fire/Safety and emergency evacuations.
Must be able to inspect all areas including kitchens, duct work, public rooms, hotel, etc., for any possible fire code violations.
Must be able to provide appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained.
Must be able to work as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
Must demonstrate excellent facilitator skills in resolving conflicts between different points of view.
Must be able to coordinate with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.
Must be able to participate in the financial operating and capital planning processes and make recommendations that achieve desired financial results.
Must be able to assist the director in maintaining departmental goals.
Must be able to direct all activities on assigned shift.
Must be able to monitor activity regarding Casino Control Commission regulations and company policies to ensure effective performance.
Must be able to prepare work schedules, details assignments and prepare and maintain payroll records.
Must be able to handle compliance matters related to the Security Department.
Must be able to supervise, train and coordinate staff to ensure compliance with all related policies, and CCC and DGE regulations and court appearance.
Must be able to monitor incident reports, ensuring accurate and effective handling, and initiate Investigation process.
Must be able to develop, implement, and maintain required internal and external reporting procedures.
Must be able to monitor exclusion list and ensure effective enforcement where appropriate.
Must be able to conduct investigations into all hotel, casino and employee thefts and follow up with written reports when necessary: includes court appearances, dispositions, etc.
Must be able to supervise the issuance of casino access badges and passes.
Must be able to participate in the supervision, operation and/or support of the multi-casino Bad Beat system.

Nice To Haves

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE.

Responsibilities

Trains Security personnel.
Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation, and open communication.
Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
Ensures that team members clearly understand and are held accountable for their service performance expectations.
Evaluates performance of personnel under supervision.
Establishes and endorses the business and service objectives, ethics and values of the Company.
Coordinates regulatory procedures and company policies to ensure effective performance.
Operates motorized vehicle, i.e., company van.
Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision.
Recommends and implements change to improve overall employee and guest satisfaction.
Directs and supervises activities in assigned zone, with the assistance of the Security force.
Assists Security Manager in Security functions to include scheduling, monitoring of alarms and reporting of disorder on premises.
Ensures that posts in their zones are properly manned and that relief is provided.
Conducts investigations as assigned.
Maintains approved vendors list and keeps CCC exclusion list current and enforced.
Maintains record of undesirable patrons, and maintains liaison with Law Enforcement Agencies-City, State and Federal, and provides testimony in court when required.
Conducts background inquiries of new hires with law enforcement agencies.
Maintains liaison with Investigation Units of other Hotel/Casinos.
Performs Fire & Safety duties: Responds to all alarms and directs operations if a fire is located.
Instructs employees in Fire/Safety and emergency evacuations.
Inspects all areas including kitchens, duct work, public rooms, hotel, etc., for any possible fire code violations.
Provides appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained.
Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
Demonstrates excellent facilitator skills in resolving conflicts between different points of view.
Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.
Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results.
Assists the director in maintaining departmental goals.
Directs all activities on assigned shift.
Monitors activity regarding Casino Control Commission regulations and company policies to ensure effective performance.
Prepares work schedules, details assignments and prepares and maintains payroll records.
Handles compliance matters related to the Security Department.
Supervises, trains and coordinates staff to ensure compliance with all related policies, and CCC and DGE regulations and court appearance.
Monitors incident reports, ensuring accurate and effective handling, and initiates Investigation process.
Develops, implements, and maintains required internal and external reporting procedures.
Monitors exclusion list and ensures effective enforcement where appropriate.
Conducts investigations into all hotel, casino and employee thefts and follows up with written reports when necessary: includes court appearances, dispositions, etc.
Supervises the issuance of casino access badges and passes.
Participates in the supervision, operation and/or support of the multi-casino Bad Beat system.
Other duties as assigned.