Dual Rate Dealer

Caesars Entertainment•Westlake, LA

1d•Onsite

About The Position

This role involves two primary functions: Dealer and Supervisor. As a Dealer, the main goal is to create an entertaining environment for guests by providing courteous, friendly, and prompt service at table games. As a Supervisor, the role involves overseeing the operations of table games during an assigned shift, with a focus on guest service, asset security, and employee motivation and coaching.

Requirements

At least six (6) months dealing experience is required and/or successful completion of dealer school or program at an accredited institution.
Must possess strong money handling and documentation skills.
Must have knowledge of casino rules, procedures, and regulations pertaining to the Table games.
Must be able to get along with co-workers and work as a team across departments and levels of management.
Must be able to read, write, speak and understand English.
Must possess money handling skill in providing chips for guests.
Knowledge of card games.
Basic knowledge of other games and services offered at property.
Knowledge of department policies and procedures, including those pertaining to Federal and Regulatory laws and guidelines.
Must be able to operate a typewriter, computer, telephone, ten key adding machine, and calculator, photocopy machine and fax machine.
Must have the manual dexterity to handle paperwork, operate computers, and other Pit equipment.

Nice To Haves

High school diploma preferred.

Responsibilities

Create an entertainment environment for all guests.
Provide courteous, friendly and prompt service in dealing table games.
Supervise the operations of table games on an assigned shift.
Ensure guest service, security of assets, and positive employee motivation and coaching.
Responsible for the operations of table games on an assigned shift.
Display a working knowledge of all table games, house rules, counting methods and procedures.
Assure that all coin and check racks are filled at all times.
Settle disputes that arise from guests, referring difficult ones to management.
Assure guest development by interacting with guests, modeling interactive skills, and making comp decisions.
Remain alert to unusual or questionable activities by employees or guests and report to superiors.
Observe and provide assistance for problems or differences between employees and guests.
Recommend changes in department operations including hiring, promotion, demotion, termination, and wage/salary changes.
Maintain an upbeat personality for all interactions.
Be proactive in anticipating customer needs.
Familiarize oneself with guests' names and personal facts.
Provide chips for guests.
Possess knowledge of card games.
Possess basic knowledge of other games and services offered at the property.
Adhere to department policies and procedures, including Federal and Regulatory laws and guidelines.
Routinely strive to build and achieve customer satisfaction.
Exercise discretion in communicating special promotions to customers.
Coordinate with Casino Operations supervisor and Security to detect and prevent cheating and identify floor irregularities.
Act as a role model and present oneself as a credit to Caesars.
Adhere to regulatory, departmental, and company policies.