Dual Rate Dealer

Caesars Entertainment•Westlake, LA

13h•Onsite

About The Position

This role involves two primary functions: Dealer and Supervisor. As a Dealer, the focus is on creating an entertaining environment for guests by providing courteous, friendly, and prompt service at table games. As a Supervisor, the role entails overseeing table game operations during an assigned shift, with an emphasis on guest service, asset security, and employee motivation and coaching.

Requirements

At least six (6) months dealing experience is required and/or successful completion of dealer school or program at an accredited institution.
Must possess strong money handling and documentation skills.
Must have knowledge of casino rules, procedures, and regulations pertaining to the Table games.
Must be able to get along with co-workers and work as a team across departments and levels of management.
Must be able to read, write, speak and understand English.
Knowledge of card games.
Basic knowledge of other games and services offered at property.
Knowledge of department policies and procedures, including those pertaining to Federal and Regulatory laws and guidelines.
Manual dexterity to handle paperwork, operate computers, and other Pit equipment.

Nice To Haves

High school diploma preferred.

Responsibilities

Create an entertainment environment for all guests.
Provide courteous, friendly, and prompt service in dealing table games.
Supervise the operations of table games on an assigned shift.
Place special emphasis on guest service, security of Horseshoe Casino & Hotel’s assets and positive employee motivation and coaching.
Display a working knowledge of all table games, house rules, counting methods and procedures covering each.
Assure that all coin and check racks are filled at all times.
Settle disputes that arise from guests in the Table Games area, referring those that are very difficult to the Casino Manager – Table Games or Director Table Games.
Assure guest development by interacting with guests, modeling interactive skills with guests and fellow employees, and making comp decisions.
Remain alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and report any situations to assigned superior.
Observe problems or differences between Table Games employees and gaming guests and provide assistance if necessary.
Recommend changes in department including hiring, promotion, demotion and termination; recommend wage and salary changes for personnel within established limits.
Proactively anticipate customer needs.
Familiarize themselves with all guests’ names and personal facts.
Provide chips for guests.
Exercise appropriate discretion in identifying communications of special promotions to customers.
Coordinate with Casino Operations supervisor and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Casino Operations Supervisor, Lead Shift Supervisor, or Casino Manager.
Act as a role model and present oneself as a credit to Caesars and encourage others to do the same.
Adhere to regulatory, departmental, and company policies.
Bend, crouch, kneel, twist, lift and work at a desk when performing Pit Clerk functions.
Respond to visual and aural cues.
Acknowledge, greet, and converse in English with customers.
Operate a typewriter, computer, telephone, ten key adding machine, and calculator, photocopy machine and fax machine.
Lift, pull, push or carry up to 40 pounds.
Handle paperwork, operate computers, and other Pit equipment.
Continuously maneuver around Pit area and throughout the hotel/casino property.
Tolerate areas containing second hand smoke, high noise levels, bright lights and dust when on casino floor.