Dual Rate Dealer Floor Supervisor (Full Time) (36851)

Agua Caliente Casinos•Cathedral City, CA

1d•Onsite

About The Position

This position is responsible for the day-to-day operations of the Table Games. The role involves dealing cards, selling chips, paying customers, collecting bets, and verifying fills/credits. When acting as a Floor Supervisor, the individual must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations, monitor subordinate performance, approve and oversee count table inventory, facilitate chip replenishment, supervise card issuance, instruct personnel on table assignments, handle minor guest complaints, and maintain the integrity of Table Games. The Floor Supervisor also assists the Shift Manager with gaming operations and can perform duties assigned by the Shift Manager. When acting as a Dealer, the individual performs all duties and responsibilities of a Poker and 21 Dealer, also adhering to AML regulations. The role directly supervises dealers and carries out supervisory responsibilities in accordance with organizational policies, procedures, and applicable laws, including planning, assigning work, providing input on performance appraisals, rewarding and disciplining employees, addressing complaints, and resolving problems.

Requirements

Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations, including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.
One or more years' experience and/or training; or equivalent combination of education and experience.
Must pass Dealer audition and proficiency test.
Must be able to communicate in English.
Must possess the ability to differentiate Cheque color and appropriate values of each.
Must be able to stand, move and work throughout the office area and properties, including walking up to 1 mile, climbing stairs and sitting at a desk/workstation for the duration of the shift.
Must be able to work in a smoke-filled environment.
Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis.
Sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Nice To Haves

GAMING EXPERIENCE REQUIRED

Responsibilities

Deals cards, sells chips, pays customers, collects bets, and verifies fills/credits.
Monitors the performance of subordinates, ensuring adherence to casino policies and procedures.
Approves and oversees count table inventory at the beginning and end of shifts.
Facilitates replenishment of chips.
Supervises issuance of cards.
Instructs personnel on table assignment.
Handles minor guest complaints.
Maintains integrity of Table Games.
Assists Shift Manager with gaming operations.
Performs duties assigned by Shift Manager.
Performs all duties and responsibilities of a Poker and 21 Dealer.
Plans, assigns and directs work for dealers.
Gives input on performance appraisal.
Rewards and disciplines employees.
Addresses complaints and resolves problems.