Dual Director of Operations
About The Position
As the Dual Director of Operations, you will supervise the Housekeeping and Front Desk Departments and ensure the overall success of the front desk, guest satisfaction, and product quality standards. The position may require flexible scheduling availability. The role also includes supporting front desk operations, coordinating with other departments, monitoring bookings, and managing human resources functions. The physical demands include regularly standing, sitting, or walking for extended periods, regularly lifting or moving up to 10 pounds, and frequently lifting or moving up to 25 pounds. Island Hospitality offers a formal training and development program to support employee growth and career opportunities.
Requirements
- Ability to operate hotel POS and PMS systems.
- Ability to multitask, prioritize, and manage time.
- Highly motivated team player with strong initiative and a desire for achievement.
- Effectiveness in handling workplace problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Ability to work well in stressful situations.
- Readily available and approachable to guests while providing excellent guest service.
- Must meet the physical demands of regularly standing, sitting, or walking for extended periods; regularly lifting or moving up to 10 pounds; and frequently lifting or moving up to 25 pounds.
Nice To Haves
- Valid driver's license preferred.
Responsibilities
- Ensure departments achieve or exceed guest service expectations.
- Prepare team member schedules in accordance with budgets and business forecasts.
- Ensure hotel staff are trained in financial control procedures for cash, vouchers, inventories, and receivables, and that procedures are regularly followed.
- Recommend local attractions and restaurants to guests.
- Inform guests about hotel services and amenities.
- Assist with check-in and check-out procedures, telephone procedures, hotel amenities, and computer systems.
- Manage human resources functions, including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions.
- Work with other departments to ensure operations run smoothly together.
- Monitor daily bookings and coordinate with the front desk team and guests when the hotel is oversold on specific room types.
Benefits
- Medical, dental, and vision insurance.
- HSA and FSA plans, including dependent care FSA.
- Identity theft protection insurance.
- Commuter benefits, including transit and parking.
- Pet insurance.
- PTO and payroll incentives for annual wellness exams.
- Employee Assistance Program.
- Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
- Paid sick and vacation time.
- Family leave.
- 401(k) retirement plan with employer matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
- Incentive-based bonus program.
- Free hotel room nights and employee discounts within the hotel brand.
- Discounts for friends and family within the hotel brand.
- Team member recognition and bonuses.
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
- Career growth through an in-house training program with a path personalized to desired goals.
- Referral bonus program available at any company location.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
