Dual Account Manager, Hospitality - Portland

Towne Park • Portland, OR

19d • $60,500 - $90,700

About The Position

Towne is seeking a Dual Account Manager to oversee hospitality accounts in Portland. The position manages account financial performance, business systems, staffing and human resources, guest and client service, safety and risk, and sales-related opportunities. The manager works with client staff, associates, the Area/District Manager, Human Resources, and sales and leadership teams to maintain service quality, support account profitability, develop staff, and identify opportunities to grow the business.

The role requires effective planning, prioritization, communication, business judgment, and computer proficiency. It also requires a valid driver’s license and clean driving record, the ability to drive a manual transmission, and successful completion of required background, motor vehicle record, and drug screenings. An associate’s degree is preferred, along with at least two years of related experience and/or training, or an equivalent combination of education and experience.

The annual base pay range is $60,500–$90,700, with a midpoint of $75,600. Employees may be eligible for annual incentive bonuses. Benefits include medical, dental, vision, accident, critical illness, hospital indemnity, and telemedicine benefits; company-paid basic life and AD&D insurance; short- and long-term disability; and a 401(k) plan. Employees accrue PTO, receive six paid holidays, and may accrue up to four paid floating holidays per calendar year. Eligibility and plan terms apply.

The position involves frequent physical activity, including running, standing, walking, sitting, handling objects and controls, reaching, climbing stairs, balancing, and stooping, kneeling, crouching, or crawling. It requires lifting or moving up to 50 pounds frequently and 75 pounds occasionally; pushing and pulling 75 pounds frequently and 100 pounds occasionally; and frequently pushing and pulling a wheelchair weighing 100 to 350 pounds over considerable distances. Extended hours, including evenings and weekends, are required. Travel of up to 10% may be required.

Requirements

• Associate’s degree preferred and a minimum of two years of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of general business practices, including accounting, human resources, and customer service.
• Ability to drive a manual transmission.
• Must have and maintain a valid driver’s license and clean driving record.
• Must be at least 18 years of age for insurance purposes and able to pass a criminal background check, MVR check, and drug screen.
• Ability to plan effectively, set priorities, and manage several complex projects simultaneously under pressure and meet deadlines.
• Demonstrated work ethic, drive, energy, and persistence in achieving goals.
• Ability to maintain stability, dependability, and professionalism in changing and difficult situations.
• Computer proficiency and technical aptitude, including ability to use MS Office (Excel, Word, and Outlook) and technology and point-of-sale applications.
• Written and verbal communication skills to address all levels of the organization effectively.
• Ability to represent the company in varied settings and demonstrate understanding and appreciation for diverse cultures.
• Ability to read, analyze, and interpret business policies, procedures, equipment manuals, training materials, and corporate communications.
• Ability to compose professional internal and external communications, including reports, memos, letters, and emails.
• Ability to meet the stated physical demands, including lifting, moving, pushing, and pulling specified weights.
• Availability to work extended hours, including evenings and weekends.
• Ability to travel up to 10% if required.

Nice To Haves

• Associate’s degree.

Responsibilities

• Understand and drive business metrics and performance measurements to support account effectiveness, high performance, and compliance.
• Improve account financial performance and profitability, understand contractual agreements, and maximize account opportunities.
• Improve forecasting, productivity, claims, customer service, and turnover metrics.
• Manage associate scheduling, overtime, tip reporting, and timekeeping; ensure forecasts, payroll, and accounting reports are timely and accurate.
• Use Towne Park business systems and ensure compliance with policies and procedures.
• Participate in recruiting and hiring, retain and develop associates, provide orientation and training, recognize performance, and coach associates who need improvement.
• Conduct performance appraisals, provide feedback, hold associate meetings and shift huddles, document performance, apply discipline, and delegate responsibilities effectively.
• Ensure consistent guest and patient service across shifts and allocate labor resources to support service delivery.
• Plan staffing for seasonal business variations with the Area/District Manager and Human Resources; integrate client service standards with Towne Park standards and support client service metrics.
• Build working relationships with client staff, maintain regular communication and meetings, follow through on commitments, and remain visible at the site.
• Understand client objectives, focus the team on exceeding expectations, and build client loyalty and opportunities to grow Towne Park’s business.
• Use and train others on systems for controlling assets and expenditures; maintain a neat work environment and complete tasks as instructed by the Area/District Manager.
• Cooperate with management and coworkers, treat clients and associates respectfully, and maintain confidentiality of associate and client information.
• Follow safety and security procedures, report accidents and risks, use equipment safely, train associates in safety and loss prevention, and respond to workplace safety concerns.
• Report claims accurately and promptly, cooperate with Risk Management, hold associates accountable for at-fault claims and safety violations, and coordinate workplace injury and workers’ compensation processes with Human Resources.
• Follow employment and payroll policies and procedures to limit exposure to employment claims and litigation.
• Maintain client relationships to obtain references and leads; inform leadership and sales teams about ownership, management company, brand, and client-position changes.
• Monitor client business for construction, expansion, or other changes that may create internal growth opportunities and report them to the Area/District Manager.

Benefits

• Eligible to enroll in medical, dental, vision, accident, critical illness, hospital indemnity, and telemedicine benefits.
• Company-paid basic life and AD&D insurance.
• Short-term and long-term disability coverage.
• 401(k) retirement savings plan.
• Annual incentive bonuses may be available depending on job classification and policy guidelines.
• PTO accrual up to 80 hours per calendar year.
• Six paid holidays per calendar year.
• Accrual of up to four paid floating holidays per calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree