Account Manager - Courtyard Portland Downtown Portland, ME

Towne Park•Portland, ME

22h

About The Position

The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for financial performance, guest/patient satisfaction, and client satisfaction. The role manages business systems and account profitability; recruitment, training, coaching, and performance management of associates; consistent service delivery; client relationships; safety and risk management; and support for sales and account growth. The Account Manager also maintains accurate scheduling, timekeeping, forecasting, payroll, and accounting processes, follows company policies and procedures, and works with Area/District leadership and other teams to meet client and operational objectives. The role is based at the Courtyard Portland Downtown account in Portland, Maine. Working extended hours, including evenings and weekends, is required, and travel of up to 10% may be required. Physical demands include frequent running, standing, walking, sitting, reaching, climbing stairs, and other movements; lifting up to 50 pounds frequently and 75 pounds occasionally; pushing and pulling up to 75 pounds frequently and 100 pounds occasionally; and pushing and pulling a wheelchair weighing 100 to 350 pounds frequently over considerable distances.

Requirements

At least two years of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of general business practices, including accounting, human resources, and customer service.
Ability to drive a manual transmission.
Valid Maine driver’s license and clean driving record; must maintain both.
At least 18 years of age and able to pass a criminal background check, motor vehicle record check, and drug screen for insurance purposes.
Ability to plan effectively, set priorities, manage multiple complex projects, and meet deadlines under pressure.
Demonstrated work ethic, drive, energy, and persistence in achieving goals.
Ability to remain stable, dependable, and professional in changing or difficult situations.
Computer proficiency and technical aptitude, including use of MS Office (Excel, Word, and Outlook), technology applications, and point-of-sale applications.
Effective written and verbal communication skills for addressing all levels of the organization.
Ability to represent the company in varied settings and demonstrate understanding and appreciation for diverse cultures.
Ability to read, analyze, and interpret business policies, procedures, equipment manuals, training materials, and corporate communications.
Ability to compose professional internal and external business communications, including reports, memos, letters, and emails.
Ability to meet the stated physical demands, including lifting, pushing, and pulling requirements.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Manage financial and business-system performance, account profitability, contractual opportunities, productivity, forecasting, claims, customer service, and turnover metrics.
Manage associate scheduling, overtime, tip reporting, and timekeeping; ensure forecasts, payroll, and accounting reports are accurate and timely.
Use Towne Park business systems and ensure compliance with company policies and procedures.
Recruit and hire associates; support retention, orientation, and on-the-job training.
Train, coach, recognize, and develop associates; conduct performance appraisals, provide feedback, hold associate meetings, and maintain performance documentation.
Ensure consistent guest/patient service across shifts and allocate labor resources to support service delivery.
Coordinate with Area/District leadership and Human Resources to plan for seasonal business changes and staffing needs.
Understand client service standards and metrics and align Towne Park service with client objectives.
Build working relationships with client staff, maintain regular meetings and communication, follow through on commitments, and remain visible at the site as needed.
Build client loyalty and identify opportunities to grow Towne Park’s business.
Use and maintain systems for controlling assets and expenditures, keep a clean and neat work environment, and complete assigned tasks on time.
Treat clients and associates with courtesy, respect, and dignity; maintain confidentiality of associate and client information.
Follow safety and security procedures, report incidents and hazards, ensure associate safety training, and cooperate with Risk Management on claims.
Apply progressive discipline for at-fault claims and safety violations; respond to workplace safety concerns and support injury and workers’ compensation processes.
Follow employment and payroll policies and procedures to limit exposure to employment claims and litigation.
Maintain relationships with current clients to obtain references and leads; communicate relevant client ownership, management, brand, and personnel changes to leadership and sales teams.
Monitor client business for construction, expansion, or other changes that may create growth opportunities, and report them to the Area/District Manager.

Benefits

Medical, dental, and vision insurance
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Telemedicine benefits
Company-paid basic life and AD&D insurance
Short-term and long-term disability
401(k) retirement savings plan
Annual incentive bonuses may be available depending on job classification and policy guidelines
Accrued paid time off, up to 80 hours per calendar year
Six paid holidays per calendar year
Up to four accrued paid floating holidays per calendar year