DTCC Settlements Supervisor/ Operations Support (Hybrid - Flexible Options)

Broadridge•Edgewood, NY

1d•$95,000 - $105,000•Hybrid

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is Growing! We are seeking a DTCC Settlements Supervisor/ Operations Support to join a stellar team. This role is considered hybrid, which means you’ll be coming into the Newark or Edgewood office 2 days a week and given the flexibility to work remotely the rest of the time.

Requirements

3+ years of experience supporting settlement functions
1+ years of supervisory, team lead, or workflow oversight experience
Experience overseeing client support processes, service issues, and operational escalations
Financial industry back-office operations experience required
Bachelor’s degree or equivalent experience
Strong knowledge of settlement operations and post-trade processes
Demonstrated leadership ability with experience overseeing daily operations, workflow, and service quality
Strong supervisory skills, including coaching, accountability, escalation management, and team support
Ability to make sound decisions in a fast-paced, deadline-driven environment
Excellent client service skills with the ability to manage sensitive issues and maintain strong relationships
Strong verbal and written communication skills
Strong organizational skills and attention to detail
Ability to identify operational risk, process gaps, and improvement opportunities
Experience supporting system enhancements, testing initiatives, and operational change management
Ability to create and maintain process documentation, training materials, and control procedures
Strong collaboration skills with the ability to work across operations, technology, HR, finance, and client-facing teams
Commitment to operational excellence, risk mitigation, and continuous improvement

Nice To Haves

DTCC experience preferred
Experience onboarding new clients preferred
Experience training, mentoring, or coaching team members in an operational environment preferred

Responsibilities

Supervise daily DTCC settlement functions and related operational processes, including Buy-Ins, Prime Broker, and Vault activities
Provide day-to-day oversight of team workflow, ensuring timely execution of settlement tasks, escalation management, and adherence to service level expectations
Monitor team performance, workload distribution, and operational accuracy to ensure efficient and effective processing
Serve as a primary escalation point for complex operational issues arising from system or human error, ensuring timely resolution and clear communication to internal and external stakeholders
Oversee and support the onboarding of new clients to Broadridge product platforms, including: Brokerage Processing Services (BPS) for equity trade settlement, Impact for fixed income trade settlement
Facilitate the development and enhancement of Broadridge settlement tools, including: Global Framework (GFW), Broadridge Exception Event System (BEES), Universal Dashboard
Provide operational subject matter expertise for system improvements and perform or coordinate user acceptance testing (UAT)
Lead internal and external training efforts on Broadridge products, including: GFW, BPS, Impact, BuyIns System, Universal Dashboard
Coach and support team members through training, knowledge-sharing, and ongoing process guidance
Monitor unsettled trades with high mark-to-market (MTM) exposure and suspense account activity to help reduce client market exposure and operational risk
Identify, recommend, and help implement Robotic Process Automation (RPA) opportunities and other process improvements within DTC Settlements
Perform supervisory quality control reviews to ensure team adherence to Written Supervisory Procedures (WSP), internal controls, and operational standards
Develop, maintain, and enhance Standard Operating Procedures (SOP) to support consistent execution, training, issue response, and operational continuity
Partner with support functions such as HR, IT, and Finance on team-related, system-related, and project-related initiatives
Support management reporting, issue tracking, and process governance efforts to improve transparency, accountability, and operational effectiveness