DSS Coach - Academic Success Center - UTK

University of Tennessee•Knoxville, TN

1d•Onsite

About The Position

The DSS Coach provides proactive, intentional academic support to UTK students, helping them succeed academically and thrive. Coaches build meaningful relationships with an assigned caseload and help students understand their strengths, pursue individual goals, and support their well-being. Using data and referrals from faculty and staff, coaches identify students who may benefit from short- or long-term academic support and conduct strategic outreach. Coaching appointments help students connect their strengths to academic goals and well-being. Support may include time management, learning strategies, goal-setting, and referrals to campus resources. Sessions may take place in an office or in convenient, high-traffic locations across campus. Coaches also develop knowledge of their assigned student population and relevant office resources, maintain accurate appointment records, implement programming, and design student-facing resources.

Requirements

Bachelor’s degree.
At least 1 year of experience mentoring, coaching, or advising undergraduate or high school students; experience as a student leader or graduate assistant may count.
Strong interpersonal and communication skills.
Ability to work collaboratively.
Must be legally authorized to work in the United States full-time without needing now or in the future sponsorship for an employment-based visa.

Nice To Haves

Master’s degree.
1–2 years of experience mentoring, coaching, or advising undergraduate students as a full-time higher education professional.
Familiarity with student development theories and coaching methodologies.

Responsibilities

Provide individualized, group, and/or classroom coaching to support students’ academic, career, and personal development.
Use strengths-based approaches to help students set and achieve goals related to academic success, career exploration, and personal growth.
Develop divisional coaching competencies and expertise in the assigned unit’s area of focus.
Empower students, foster self-efficacy, and support well-being through strengths-based coaching.
Manage an assigned student caseload and conduct check-ins as needed.
Collaborate with faculty and staff to identify students who may need additional coaching support.
Maintain accurate records of coaching sessions and student progress using university-approved systems.
Participate in departmental initiatives, professional development, and strategic planning, and maintain records for program assessment.
Deliver workshops and design student-facing resources for student success.
Serve on assigned committees or task forces supporting university-wide student success initiatives.
Conduct outreach and participate in student events to promote coaching services and recruit students.
Assist office leadership with administrative tasks, including reporting and data analysis, and collect data and provide timely, consistent appointment notes.