DSO Customer Success Manager- Cairo

Overjet

1d • Onsite

About The Position

Overjet is seeking a detail-oriented Customer Success Manager to ensure the success and growth of their DSO customers using Overjet’s software platform. This role is crucial for the success of enterprise clients, focusing on maximizing customer value, reducing churn, and resolving complex challenges. The position is paid in USD.

Requirements

• Currently a practicing dentist in Egypt
• 3+ years of professional work experience.
• Excellent communication and interpersonal skills
• Exceptional organizational skills
• Excitement to learn about artificial intelligence and dentistry
• Strong work ethic to achieve results in a high-growth startup environment

Nice To Haves

• Experience in B2B SaaS owning a high volume book of business and / or in dentistry is preferred.

Responsibilities

• Onboard new customers, guiding them through setup, training, and best practices to ensure successful adoption of the platform.
• Build and maintain strong customer relationships, serving as the primary point of contact to understand goals, challenges, and usage patterns.
• Proactively monitor customer health and engagement, identifying risks and opportunities to improve retention and expansion.
• Provide product expertise and troubleshooting support, collaborating with support, product, and engineering teams to resolve issues efficiently.
• Gather customer feedback and advocate internally, helping influence product improvements and ensuring the customer voice is represented across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed