Customer Success Manager

BusPlanner

10d • Hybrid

About The Position

BusPlanner is hiring a Customer Success Manager to manage and grow relationships with school districts across Canada. This is a hybrid role that combines account growth and customer support, ideal for someone who is proactive, highly energetic, relationship-focused, and excited to drive impact in the education space. You will serve as the primary contact for Canadian clients, ensuring they are getting maximum ROI from BusPlanner's all-in-one transportation management suite and working in tandem with the support team to troubleshoot issues. At the same time, you will be responsible for renewals and upsells. This role is best suited to someone based in the GTA, ideally with familiarity in public sector or education environments. Travel will be required, including occasional client visits and conference attendance across Canada. BusPlanner is the leading provider of student transportation management software in Canada, used by hundreds of the largest school boards and consortia from coast to coast to optimize bus routes, manage planning and operations, and streamline communication. BusPlanner is a proud Canadian company with deep expertise in K–12 education, scaling rapidly and investing in its customer-facing team. The leadership team consists of seasoned entrepreneurs with significant experience in building and growing multiple successful software businesses. This is an opportunity to join a purpose-driven team at the heart of Canada’s education technology ecosystem.

Requirements

• Based in Ontario, Canada, with an understanding of (or willingness to learn) the K–12 education system and how Canadian school boards operate.
• Entrepreneurial and resourceful — takes initiative, adapts quickly, and enjoys solving complex challenges.
• Sales-minded — comfortable identifying opportunities, managing a pipeline, and closing deals.
• Service-oriented — values strong relationships and wants customers to succeed.
• Organized and responsive — balances customer needs and internal responsibilities with ease.
• Confident communicator — comfortable presenting to senior stakeholders, in person or virtually.
• 2–4+ years in customer success, account management, or sales, ideally within Canadian SaaS, edtech, or govtech environments.
• Willingness to travel within Canada for client visits and to Waterloo, Ontario for onboarding and team sessions.
• Strong communication and presentation skills — comfortable leading demos, training sessions, and account reviews.
• Ability to manage a large and varied client portfolio, including proactive and reactive support.
• Comfortable collaborating with technical teams and helping clients troubleshoot common usage issues.

Nice To Haves

• Familiarity in public sector or education environments.
• Experience working with school boards, transportation consortia, or public sector organizations in Canada.
• Familiarity with student transportation or K–12 operations in Canada.
• French language proficiency, especially for Québec and New Brunswick accounts.

Responsibilities

• Act as the primary post-sale contact for Canadian school boards, supporting them across onboarding, training, usage, and renewal.
• Conduct proactive health checks and account reviews to drive engagement, satisfaction, and adoption of the BusPlanner platform.
• Identify and close expansion opportunities, including new modules, features within an existing board.
• Manage renewals and hit sales quotas tied to growing Annual Recurring Revenue (ARR) from your assigned accounts.
• Coordinate with our in-house Support Team to resolve service tickets and help customers navigate technical issues.
• Participate in Canadian education and transportation conferences, building relationships and staying close to market needs.
• Maintain accurate records of client interactions, pipeline, and account activity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed