Customer Success Manager

BusPlanner

5d • Hybrid

About The Position

BusPlanner is hiring a Customer Success Manager to manage and grow relationships with school districts across Canada. This is a hybrid role that combines account growth and customer support, ideal for someone who is proactive, highly energetic, relationship-focused, and excited to drive impact in the education space. You’ll serve as the primary contact for our Canadian clients, ensuring they’re getting maximum ROI from our all-in-one transportation management suite and working in tandem with our support team to troubleshoot issues. At the same time, you’ll be responsible for renewals and upsells. This role is best suited to someone based in the GTA, ideally with familiarity in public sector or education environments. Travel will be required, including occasional client visits and conference attendance across Canada.

Requirements

• You are based in Ontario, Canada, with an understanding of (or willingness to learn) the K–12 education system and how Canadian school boards operate.
• You are entrepreneurial and resourceful — you take initiative, adapt quickly, and enjoy solving complex challenges.
• You are sales-minded — you're comfortable identifying opportunities, managing a pipeline, and closing deals.
• You are service-oriented — you value strong relationships and want your customers to succeed.
• You are organized and responsive — you balance customer needs and internal responsibilities with ease.
• You are a confident communicator — you’re comfortable presenting to senior stakeholders, in person or virtually.

Nice To Haves

• 2–4+ years in customer success, account management, or sales, ideally within Canadian SaaS, edtech, or govtech environments.
• Experience working with school boards, transportation consortia, or public sector organizations in Canada is a strong asset.
• Familiarity with student transportation or K–12 operations in Canada is helpful, but not required.
• Willingness to travel within Canada for client visits and to Waterloo, Ontario for onboarding and team sessions.
• Strong communication and presentation skills — comfortable leading demos, training sessions, and account reviews.
• Ability to manage a large and varied client portfolio, including proactive and reactive support.
• French language proficiency is a plus, especially for Québec and New Brunswick accounts.
• Comfortable collaborating with technical teams and helping clients troubleshoot common usage issues.

Responsibilities

• Act as the primary post-sale contact for Canadian school boards, supporting them across onboarding, training, usage, and renewal.
• Conduct proactive health checks and account reviews to drive engagement, satisfaction, and adoption of the BusPlanner platform.
• Identify and close expansion opportunities, including new modules, features within an existing board.
• Manage renewals and hit sales quotas tied to growing Annual Recurring Revenue (ARR) from your assigned accounts.
• Coordinate with our in-house Support Team to resolve service tickets and help customers navigate technical issues.
• Participate in Canadian education and transportation conferences, building relationships and staying close to market needs.
• Maintain accurate records of client interactions, pipeline, and account activity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed