Customer Success Manager
About The Position
OneSignal is seeking a versatile Customer Success role to help manage our US Strategic business by leading implementation and successfully increase the value our partners achieve by messaging their customers. Join us in scaling our mid-market business! Your responsibilities will include working closely with product, customer support, and sales to onboard, integrate, and scale the OneSignal service for our US partners. The role is focused on retaining/growing an assigned book of customers. For time zone coverage, this individual should ideally be based on the West Coast
Requirements
- 3+ years experience in an account management (customer success) role; ideally with a B2B SaaS product
- Experience working with Salesforce, Gong, and Vitally
- You’re highly collaborative with a deep sense of ownership and accountability
- You have excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skills
- Rollup your sleeves, versatile mindset
Nice To Haves
- Understand customer messaging and the user journey is a plus
Responsibilities
- Responsible for retaining and growing 50 - 60 customers
- Build relationships up and across the organization to achieve success goals
- Contribute to customer onboarding
- Lead customer business reviews
- Write & publish customer feedback internally to support product roadmap
- Collaborative, team-oriented mindset is a requirement
Benefits
- competitive equity program
- comprehensive and inclusive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
