DSHS DDS Adjudicator 5 Supervisor

State of Washington • Multiple Locations Statewide, WA

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About The Position

DSHS’s Economic Services Administration is seeking an Adjudicator Supervisor (DDS Adjudicator 5) to supervise a unit of adjudicators. The position ensures team members have the skills, support, and resources to serve their clients, and provides workload oversight, program and policy interpretation, and subject-matter expertise to adjudicators and other professional staff in regional units and/or statewide programs. The supervisor also directs and supports Unit Lead Workers.

The role involves managing staff performance and unit workflow; providing leadership, mentoring, training, quality assurance, and technical guidance; reviewing cases and decisions for policy compliance and documentation quality; resolving program and case issues; and partnering with agency leadership on operational analysis, policy updates, process improvement, and statewide implementation. The position also maintains liaison relationships with SSA field offices, DSHS Community Service Offices, and medical consultants, and performs personnel administration.

Requirements

• A bachelor's degree, or qualifying professional experience substituted year for year for education. Qualifying experience includes work with disability, medical or insurance claims adjudication or investigation, health care, unemployment, workers compensation, social services, or a related field.
• Four years of recent experience as an adjudicator of Social Security Disability insurance; experience must have been gained within four years of application.
• Successful experience adjudicating all claim types.
• Excellent working knowledge of Social Security and DDS policies, procedures, and business processes.
• Ability to communicate complex issues clearly and professionally.
• Strong organizational and time-management skills.
• High attention to detail.
• Effective collaboration and teamwork.
• Adaptability to change.
• Proactive problem-solving and initiative.
• Leadership and meeting-facilitation skills.
• Commitment to equity and inclusion.
• Customer-service focus.
• Commitment to continuous learning and improvement.
• Accountability and reliability.

Responsibilities

• Supervise a unit of adjudicators and a lead worker, including assigning work, evaluating performance, and preparing performance evaluations.
• Address performance concerns through employee counseling, improvement plans, and corrective action consistent with personnel policies and Just Cause requirements.
• Provide leadership, mentoring, training, quality assurance, and technical guidance to support production, processing-time, and accuracy goals.
• Advise staff on medical, vocational, and decisional documentation, and review sampled cases and adjudicator decisions for policy compliance and documentation quality.
• Manage unit workflow and coordinate with lead workers, medical consultants, supervisors, and specialists to resolve program, policy, medical, and case-decision issues.
• Partner with executive leadership on agency problem-solving, policy and operational analysis, statewide projects, LEAN/process-improvement initiatives, business-process updates, and consistent statewide program implementation.
• Maintain liaison relationships with SSA field offices, DSHS Community Service Offices, and medical consultants.
• Lead meetings and trainings, respond to complaints and inquiries, participate in hiring, and coordinate responses to claimant crisis situations.
• Administer personnel functions, including leave and timesheet tracking, FMLA, Shared Leave, LWOP, and travel and training approvals.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior