Adjudicator

Arizona Department of Administration • Phoenix, AZ

1d • Hybrid

About The Position

The Adjudicator works in the Division of Employment and Rehabilitation Services’ Unemployment Insurance Administration. The role reviews applications and determines applicants’ and recipients’ eligibility for public assistance programs through interactive interviews and fact gathering. Duties include applying program requirements, calculating benefit levels, processing applications and benefits through automated systems, and monitoring ongoing eligibility.

This is a full-time temporary assignment with the State of Arizona, Department of Economic Security, not to exceed 1,500 hours in a calendar year. The position is based at 1789 W. Jefferson St., Phoenix, Arizona. It may offer remote work within Arizona depending on business needs and continued performance, but includes an initial in-office training period of at least one year. Temporary positions are benefits eligible and receive pay for State-observed holidays. Travel may be required for State business.

Requirements

• High school diploma or GED and one year of experience performing eligibility reviews or one year of customer service experience.
• Knowledge of laws, rules, regulations, policies, procedures, and case administration techniques governing eligibility for public assistance programs.
• Knowledge of effective customer service principles and practices.
• Knowledge of computers and software, such as Microsoft applications, for research, assessment, and documentation.
• Written and verbal communication skills to explain and interpret applicable federal and state laws, statutes, rules, regulations, and guidelines.
• Time management, organization, and problem-solving skills.
• Ability to apply policies, procedures, programs, and eligibility rules for multiple public assistance programs.
• Ability to use fact-finding techniques and conduct in-depth interactive interviews.
• Ability to review tax documents to obtain household filing information.
• Ability to explain complex rules and programs to people from diverse socioeconomic, cultural, and educational backgrounds.
• Ability to detect and evaluate potential fraudulent situations.
• Successfully pass background and reference checks.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• If operating a motor vehicle on State business, possess and retain a current, valid, class-appropriate driver's license, pass required driving-record checks, maintain an acceptable driving record, and complete required driver training. Employees using a personally owned vehicle on State business must maintain required liability insurance.

Responsibilities

• Conduct interactive interviews to gather eligibility information and determine eligibility for government programs based on factors such as income and household composition.
• Review applications to ensure they meet program requirements.
• Initiate and process applications in automated systems; calculate benefit levels, analyze results, enter and retrieve data, and issue benefits through a computer system.
• Explain eligibility requirements, program rules, regulations, and application procedures to clients, and assist them with applications.
• Identify client needs and make appropriate referrals for health, social, or employment services.
• Monitor ongoing eligibility by obtaining updated information and taking appropriate action when eligibility factors change.
• Attend and participate in staff meetings, trainings, presentations, and orientations.
• Respond to client questions and complaints in person, by telephone, mail, or email.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Arizona State Retirement System participation and long-term disability plans
• 10 paid holidays per year
• Rideshare and public transit subsidy
• Career advancement and employee development opportunities
• Temporary positions are benefits eligible and receive pay for State-observed holidays
• Voluntary deferred compensation program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED