DSHS ESA DDS Examiner Support Specialist 2

State of Washington•Spokane County – Spokane, WA

2d•Onsite

About The Position

The DDS Examiner Support Specialist 2 supports Washington State’s Disability Determination Services by helping ensure disability claims and supporting records are accurate, complete, and routed appropriately. This in-office position is based in Spokane and involves serving as an initial contact for claimants, attorneys, and other parties, as well as carrying out administrative and document-processing work that keeps claims moving through the system. The role receives and reviews electronic and paper disability claims from the Social Security Administration and Washington State Department of Social and Health Services, checks records for completeness, and assigns claims to adjudicators. The specialist also handles calls and mail, retrieves medical records, operates scanning and other office equipment, troubleshoots equipment issues, and codes and organizes electronic medical and technical records. The position may manage Office of Hearings Operation claims and assist an Administrative Law Judge by preparing documentation. Applicants should have one year of experience at the DDS Examiner Support Specialist 1 level, or a combination of education and experience totaling three years that includes administrative work in an office or customer-service setting. Relevant tasks include answering telephones, operating office equipment, typing, and preparing business correspondence or notes. The position calls for confidentiality, professional communication, adaptability, accountability, attention to detail, organization, technology skills, and a commitment to respectful and inclusive workplace practices.

Requirements

One year of experience at the DDS Examiner Support Specialist 1 level; or a combination of education and/or experience totaling three years.
For the education-and-experience alternative, experience in an office or customer-service setting performing administrative tasks, answering telephones, operating office equipment, typing, and creating business correspondence or notes.
Protect sensitive information and uphold professional and ethical standards.
Communicate professionally and respectfully in sensitive or stressful situations.
Adapt to changing tasks, systems, and priorities while maintaining productivity and focus.
Follow through on responsibilities, meet deadlines, and maintain reliable attendance and performance.
Review work carefully for accuracy, completeness, and compliance with established processes.
Contribute to a respectful, inclusive, and culturally aware work environment and demonstrate commitment to learning and growth.
Organize and prioritize work, manage workload, and follow procedures.
Use Microsoft Word, Outlook, internet browsers, and DDS-specific systems.

Responsibilities

Receive and review electronic and paper disability claims from the Social Security Administration and Washington State Department of Social and Health Services for accuracy and completeness.
Answer incoming calls, assess callers’ needs, verify identity, provide information about agency programs and claims, and route callers to the appropriate contact.
Research and independently resolve discrepancies between federal and state data systems.
Operate high-speed scanning equipment and troubleshoot technical issues.
Review scanned images for quality and code electronic medical and technical records according to established guidelines.
Prioritize, analyze, identify, and code electronic records, using independent judgment to place them in the appropriate electronic files.
Manage a caseload of Office of Hearings Operation claims and gather and prepare documentation for an Administrative Law Judge.
Print, sort, and prepare documents; match paperwork to the correct folders and files; and clear machine errors.
Open, sort, and prioritize incoming mail for staff and claims processing, and review outgoing mail for accuracy.
Research and resolve problems with returned mail.
Perform other related duties as assigned to support daily operations.