DSHS ESA Customer Service Specialist 2
About The Position
The Customer Service Specialist 2 works at the Kennewick Community Services Office for the Economic Services Administration (ESA), serving as a first point of contact for clients seeking support such as food assistance, transportation, or financial help. The role provides welcoming, compassionate customer service and helps connect clients with program information and resources while supporting the office’s daily operations. The position issues Electronic Benefit Transfer (EBT) cards and other negotiables, maintains accurate and organized records, handles supplies and equipment needs, and provides administrative support to Community Services Division staff, including staff who telework. This is a temporary six-month assignment. Travel to other Community Services Offices may be required to provide backup EBT duties when other Customer Service Specialist staff are absent.
Requirements
- At least two years of experience providing customer or client assistance with inquiries, complaints, or problem resolution, and a high school diploma or equivalent; OR one year of experience as a Customer Service Specialist 1; OR an equivalent combination of education and/or relevant experience totaling at least two years.
- Ability to provide compassionate, respectful, and professional customer service.
- Strong organizational skills and attention to detail.
- Ability to build positive, cooperative working relationships with colleagues and clients.
- Proficiency with Microsoft Office applications.
- Ability to manage multiple tasks and competing priorities while maintaining performance standards.
- Strong verbal and written communication skills.
- Flexibility and ability to adapt to new processes, challenges, or environments.
Nice To Haves
- Experience working with vulnerable populations, including people experiencing homelessness or mental health challenges.
Responsibilities
- Greet and assist customers and provide program information.
- Process and issue negotiables to customers, including EBT cards, gas cards, and bus passes.
- Travel to other Community Services Offices to provide backup EBT duties when required.
- Evaluate needs and initiate orders for office equipment, repairs, supplies, posters, and forms.
- Accept supply deliveries and verify orders for accuracy.
- Provide office support for Community Services Division staff, including teleworking staff.
- Process and distribute incoming and outgoing mail.
- Maintain the security and accuracy of negotiables.
- Monitor office equipment and ensure it is in good working order.
- Keep electronic and paper files organized and updated.
- Respond to inquiries and resolve problems.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
