DSHS ESA Customer Service Specialist 2
About The Position
The Economic Services Administration is hiring an entry-level Customer Service Specialist 2 for the Spokane Maple Community Service Office. The role provides customer service and administrative support to staff and management, including support for remote staff. It also assists a diverse population of customers, the public, and other agencies by providing general information about public assistance and helping customers access and manage their benefits. A valid Washington State driver’s license is required. The position calls for a compassionate, professional, and respectful approach when serving people from diverse backgrounds, including individuals experiencing housing instability, mental health challenges, or substance use disorders. The role requires clear communication, attention to detail, strong organization, adaptability, and the ability to manage competing priorities in a fast-paced, team-oriented setting. Applicants must meet one of the listed education and experience pathways. An updated resume and three professional references with current contact information are requested with the application.
Requirements
- A high school diploma or equivalent and two years of experience assisting clients or customers with inquiries, complaints, or problem resolution; OR one year of experience as a Customer Service Specialist 1; OR a combination of education and experience providing equivalent knowledge and skills.
- A valid Washington State driver's license.
- Strong customer service skills, demonstrating compassion, professionalism, and respect.
- Experience supporting individuals from diverse backgrounds, including people facing housing instability, mental health challenges, or substance use disorders.
- Clear and empathetic verbal and written communication skills.
- Proficiency with office software and record-keeping systems, with ability to learn agency-specific programs and assist clients with tools such as EBT.
- Attention to detail and ability to manage inventory, track records, and follow procedures accurately.
- Adaptability in a fast-paced, team-oriented environment with frequent customer interactions.
- Strong organizational skills and ability to multitask and manage competing priorities.
- Adherence to office expectations for punctuality and attendance.
Responsibilities
- Process and issue negotiables, including EBT cards, gas cards, and bus passes.
- Maintain the security and accuracy of negotiables.
- Assess needs and initiate orders for office equipment, repairs, supplies, posters, and forms.
- Maintain inventory of janitorial supplies for the full complex.
- Accept supply deliveries, verify order accuracy, and process incoming and outgoing mail.
- Keep electronic and paper files organized and updated.
- Respond to inquiries and resolve problems.
- Troubleshoot benefit-access issues, resolve EBT inquiries, and guide customers in using systems to manage their services.
- Provide administrative support to all staff, including staff working remotely.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
