DSHS ESA Public Benefits Specialist 5
About The Position
The Economic Services Administration’s Community Services Division is hiring a Public Benefits Specialist Supervisor (PBS5) for its Aberdeen Community Services Office. The position supervises and manages the workflow and quality assurance of a unit of Public Benefits Specialists and lead workers. It supports accountability and integrity across Community Services Division programs by maintaining quality control and payment accuracy. The supervisor influences service outcomes and develops strategic partnerships with other state agencies, local community offices, and community partners to support human services delivery. The position uses the Washington Health Plan Finder system and handles personally identifiable information. A criminal background check is required for access to this system under the applicable information exchange agreement. The role requires maintaining working knowledge of public assistance eligibility, analyzing performance and workload data, supporting staff development, and communicating with staff and stakeholders. Applicants must provide a cover letter, resume, and three professional references with current contact information.
Requirements
- One year of experience as a Public Benefits Specialist 3 or 4; or a bachelor’s degree and three years of experience examining or processing medical insurance or rehabilitation claims, unemployment insurance claims, providing staff support in public assistance eligibility determination, or analyzing, verifying, and evaluating financial data and information.
- Three years of out-of-state experience conducting financial eligibility determinations for public assistance, including financial, medical, and food benefit programs, may count toward the experience requirement.
- Related or closely related employment experience may substitute year for year for education.
- Ability to build effective working relationships with subordinate lead workers, administration officials, management, service staff, partner agencies, contract providers, and the public.
- Ability to manage and maintain effective relationships with community partners.
- Ability to analyze and evaluate performance data, identify trends, create reports, and communicate findings and issues to stakeholders.
- Working knowledge of eligibility for all public assistance programs.
- Ability to assist others with interpretation and analysis of data.
- Passing a criminal background check is required for access to the Health Plan Finder system and personally identifiable information.
Responsibilities
- Supervise Public Benefits Specialists 1–4 who gather information and determine client eligibility for public assistance programs.
- Conduct or arrange timely technical and professional training for staff, including agency training for new Public Benefits Specialists.
- Hold regular and productive unit and one-to-one meetings with staff.
- Explain policies, rules, procedures, agency goals, and performance information to unit staff.
- Analyze, monitor, and assign unit tasks, workload, and performance standards to ensure a smooth workflow.
- Complete employee performance appraisals and annual performance evaluations.
- Assist customers applying for Apple Health by entering information into the Health Plan Finder system on their behalf.
- Administer and follow the collective bargaining agreement and personnel rules.
- Analyze agency policies and practices and collaborate with supervisors and management to develop, modify, or improve local policies and procedures.
- Manage and maintain effective relationships with community partners.
- Analyze and evaluate performance data, identify trends, create reports, and communicate findings and issues to stakeholders.
- Assist others in interpreting and analyzing data.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
