DSE Program Manager

ATTIC CORRECTIONAL SERVICES INC•Madison, WI

4d•$62,400 - $62,400•Onsite

About The Position

ATTIC Correctional Services, Inc. is a nonprofit organization that develops interventions to help individuals avoid unnecessary incarceration, enhance community safety, and access treatment and services intended to reduce recidivism. It operates residential and other correctional programs throughout Wisconsin. The full-time Direct Supervision Escort (DSE) Program Manager oversees day-to-day operations of a community-based transportation and monitoring program for clients throughout Wisconsin who are on Supervised Release. The role is responsible for program coordination, data collection and reporting, staff training and management, administration, fiscal analysis, and development of DSE programming. The position supervises the Assistant DSE Program Manager and reports to the Vice President of Operations. The manager ensures contract compliance and timely service delivery, maintains continuous coverage for scheduled and unplanned needs, develops program policies and procedures, and ensures service delivery incorporates evidence-based practices. The role serves as the primary liaison with state agencies and community partners, manages and develops staff, oversees budgets and billing, and maintains secure records and quality controls. The position is based in Madison, Wisconsin, with frequent statewide travel and a listed work shift of 8 a.m. to 4 p.m.

Requirements

Associate’s degree in human services or criminal justice.
At least two years of experience providing services to individuals who have committed sexual offenses, individuals in the criminal justice system, individuals with serious and persistent mental illness, or individuals with developmental disabilities.
At least two years of experience supervising, leading, and managing staff.
Two years of experience scheduling escort and/or transportation services.
One year of experience working cooperatively with other agencies.
Completion of 16 hours of cultural awareness or cultural sensitivity training.
No felony or misdemeanor convictions and not currently under DOC supervision.
Valid Wisconsin driver’s license, good driving record, and proof of insurance.
Ability to travel frequently statewide.
Knowledge of issues involved in managing high-risk clients in the community, including assessment, treatment, and safety and security issues related to correctional clients.
Ability to work with the identified population and communicate and collaborate with multiple agencies and community partners.
Strong communication and interpersonal skills, initiative, flexibility, and general business acumen.
Supervisory skills, including hiring, training, coaching, mentoring, evaluating, problem resolution, and discipline.
Ability to establish and maintain effective working relationships with staff, clients, agencies, provider groups, and the public.
Excellent organizational and time-management abilities and strong attention to detail.
Proficiency with computer systems and Microsoft Office software.
Ability to maintain confidentiality of client and agency information and work with minimal supervision.
Understanding and sensitivity in interactions with individuals from diverse backgrounds and cultures.
Ability to exercise sound judgment and make decisions.

Nice To Haves

Bachelor’s degree.
Experience supervising, leading, and managing staff in multiple cities or locations.

Responsibilities

Manage day-to-day operations to ensure contract compliance, timely service delivery, efficient scheduling, and effective communication.
Ensure continuous 24/7/365 coverage for scheduled and unplanned service needs, including addressing staff absences and accessible transportation needs for individuals with physical disabilities.
Provide programmatic consultation and lead the development and updating of program policies, procedures, guidelines, and manuals.
Participate in program planning, policy discussions, and workgroups with state partners.
Ensure service delivery incorporates evidence-based practices, including Trauma-Informed Care, Motivational Interviewing, and Cognitive-Behavioral Skill Building.
Serve as the primary liaison to the Department of Corrections, Department of Health Services, law enforcement, and community justice agencies.
Lead and attend contract and policy meetings, including monthly DOC DSE contract meetings and DHS Supervised Release meetings, and give program presentations as requested.
Immediately report transportation and monitoring incidents to the Supervised Release Team and Contract Specialist.
Direct hiring, onboarding, supervision, and ongoing evaluation of transportation, monitoring, and administrative staff, including the Assistant DSE Manager.
Deliver DOC-approved and contract-required training and ensure staff have secure, HIPAA-compliant communication tools and travel support.
Provide coaching, performance management, conflict resolution, and support for staff professional development and personal growth.
Oversee program expenditures, review contract invoices for accuracy, and ensure correct billing information is submitted to administration.
Maintain secure program, client, and personnel records and review schedules, quality standards, and DHS-mandated random monitoring.
Perform other duties as assigned.