GC Retail Drum and Percussion Specialist Store 731

Guitar Center • Pineville, NC

6d

About The Position

The Drum and Percussion Specialist is the face of Guitar Center’s Drum Shop, providing exceptional customer service and driving Drum and Percussion sales. The role involves greeting customers, understanding their musical needs, recommending appropriate products, and addressing objections to close sales. The Specialist maintains strong knowledge of the department’s inventory and industry developments, ensures the department is clean, organized, accurately priced, and attractively merchandised, and completes daily operational tasks. The position also involves ongoing training, connecting with the local drumming community, participating in external promotions, and maintaining relationships with vendors, including attending vendor events and trainings that may involve travel.

Requirements

• Willingness to work a flexible schedule, including nights, weekends, and holidays.
• Strong customer service orientation and excellent interpersonal skills.
• Intermediate to advanced knowledge of Drum and Percussion equipment.
• Excellent attention to detail.
• Genuine interest and enthusiasm for drumming and percussion instruments.

Nice To Haves

• Previous experience in retail sales.
• Previous in-store merchandising experience.

Responsibilities

• Greet and assist customers in the Drum Department throughout their shopping experience.
• Understand customers’ musical needs and recommend suitable Drum and Percussion products.
• Promote and sell drum gear to meet or exceed sales goals.
• Maintain comprehensive knowledge of Drum and Percussion inventory, products, and trends.
• Explain the features and benefits of percussion instruments to customers.
• Keep the Drum Department clean, organized, and merchandised according to company standards and planograms.
• Maintain accurate pricing and update displays.
• Complete daily operational tasks to keep the department ready for business.
• Monitor inventory, restock displays, and maintain an appealing, organized department.
• Participate in onboarding, certification, and ongoing company education programs.
• Attend vendor-provided training sessions and stay informed about industry developments.
• Build relationships within the local drumming community and participate in external promotions for the store’s drum business.
• Establish and maintain positive relationships with drum gear vendors.
• Attend vendor-related events and trainings, including events that may involve travel.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed