DRUG-GEN MDSE/CLERK

The Kroger Co.•Newberg, OR

11d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy, encourage associates to provide excellent customer service, and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.

Responsibilities

Welcome customers and answer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or suggest products.
Offer product samples to help customers discover items or products they ask about.
Inform customers about Drug GM specials and recommend items that meet their needs.
Review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively, without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.