DRUG-GEN MDSE/CLERK

The Kroger Co.•Federal Way, WA

About The Position

The Drug-GM Mdse/Clerk creates an outstanding customer experience by providing exceptional service and maintaining a safe, clean, and welcoming environment. The role supports the department manager in achieving sales and profit goals and monitors established quality assurance standards. The clerk embraces the Customer 1st strategy and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Responsibilities

Help customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or make product suggestions.
Offer samples to help customers discover products.
Inform customers about Drug GM specials and recommend items that meet their needs.
Review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with current, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager about items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.