Drug-Gen Mdse/Clerk

Kroger•Rochester, MI

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals, and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role supports customers by answering questions, sharing product knowledge, offering samples, informing them about specials, and recommending products. It also involves maintaining merchandise and department standards, including reviewing sell-by dates, labeling, stocking, and inventorying merchandise, and reporting ordering or shipping discrepancies. Associates follow safety procedures, inspect equipment, report repair needs and accidents, and notify management about safety risks, issues, or illegal activity. The position requires working cooperatively in a fast-paced and sometimes stressful environment, managing conflict constructively, handling customer and business information honestly, following directions, and seeking assistance when needed. The associate also provides direct support to minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Create a welcoming customer experience by answering questions about products sold in the department and store.
Maintain knowledge of department products and answer questions or make product suggestions.
Offer product samples to help customers discover products or explore items they ask about.
Inform customers about Drug GM specials and recommend items to meet their needs.
Review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current on present, future, seasonal, and special advertisements.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict constructively.
Handle customer and business information with honesty and integrity; follow directions and seek assistance as needed.
Provide direct support and assistance to minors, individuals with special needs, and older adults.