DRUG-GEN MDSE/CLERK

The Kroger Co.•Cave Creek, AZ

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching the department’s sales and profit goals, and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role includes answering customer questions and recommending department products, offering samples, informing customers about specials, reviewing sell-by dates, and labeling, stocking, and inventorying merchandise. The clerk reports ordering and shipping discrepancies, safety issues, accidents, and equipment needing repair to management. The position requires working cooperatively in a fast-paced, sometimes stressful environment; managing conflict constructively; handling customer and business information honestly; following directions; and supporting minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or suggest products to customers.
Offer product samples to help customers discover items or products they ask about.
Inform customers of Drug GM specials.
Recommend Drug GM items to help customers find products they want and need.
Review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Display a positive attitude.
Stay current with present, future, seasonal, and special ads.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodation.