Drug-Gen Mdse/Lead Clerk

Kroger•Garden City, KS

About The Position

The Drug-Gen Mdse/Lead Clerk directs and supervises the Drug GM department’s functions, duties, and activities while supporting day-to-day operations. The role helps create an outstanding customer experience and a safe, clean, welcoming environment, and encourages associates to provide excellent service in keeping with the company’s Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes developing associates and department performance, managing schedules and inventory, implementing promotions and price changes, monitoring expenses, and working with store management to achieve department and store goals. The clerk assists customers with product questions and suggestions, informs them about specials, and helps them discover products. The role also reinforces safety procedures, reports hazards and incidents, and supports customers and associates, including minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced environment and manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Drug GM experience.
Retail experience.
Second language skills (speaking, reading, and/or writing).

Responsibilities

Promote trust and respect among associates; communicate company, department, and job-specific information; and promote teamwork.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Help customers feel welcome and answer questions about products sold in the department and throughout the store.
Maintain product knowledge, answer questions, make product suggestions, offer samples, and inform customers about Drug GM specials.
Develop and implement a department business plan and create sales promotions with store management.
Educate associates about current, upcoming, and special promotions; prepare seasonal critiques for the sales and merchandising supervisor; and implement the department’s period promotional plan.
Stay current with present, future, seasonal, and special ads.
Monitor department expenses and inventory conditions, noting discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise inventory; train associates on inventory, stocking, and Computer Assisted Ordering.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.