Drug-Gen Mdse/Clerk

Kroger•West Point, UT

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role involves helping customers with product questions and recommendations, offering samples, informing customers about specials, and maintaining department merchandise. The clerk reviews sell-by dates, labels, stocks, and inventories merchandise, and reports ordering or shipping discrepancies to the department manager. The position also involves following safety and preventive maintenance procedures, reporting accidents and safety risks, and assisting customers and others who may need additional support. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict reasonably, nonconfrontationally, and cooperatively.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions or make product suggestions.
Offer product samples to help customers discover new items or products they ask about.
Inform customers of Drug GM specials and recommend items to meet their needs.
Review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Assist the department manager in reaching sales and profit goals and monitor quality assurance standards.
Encourage associates to deliver excellent customer service and demonstrate the company's core values.