Drug-Gen Mdse/Clerk

Kroger•Torrance, CA

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role supports customers with product questions and suggestions, product samples, information about Drug GM specials, and recommendations. It also involves reviewing sell-by dates, labeling, stocking, and inventorying merchandise, and reporting ordering or shipping discrepancies. The employee helps maintain a safe environment by following safety procedures, identifying unsafe conditions, inspecting equipment, and reporting accidents, safety risks, issues, and illegal activity. The position requires cooperative work in a fast-paced and sometimes stressful environment, constructive conflict management, honesty and integrity, and the ability to follow directions and seek assistance when needed. The employee also provides support through direct interaction with minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Create a welcoming and appreciative environment for customers by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or suggest products.
Offer product samples to help customers discover items or learn about products they ask about.
Inform customers about Drug GM specials and recommend items to meet their needs.
Review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with current, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.