Drug Court Case Manager Supervisor (53628)

Westcare•Chicago, IL

4d•Onsite

About The Position

The Drug Court Case Manager Supervisor works in collaboration with a Director of Community Programs to supervise and support Drug Court Case Managers serving clients of WestCare at Cook County’s Drug Treatment Courts. The clients have been diagnosed with a substance use disorder. The supervisor supports team operations, reporting, coverage, documentation, and coordination with court and treatment partners, while helping ensure clients receive appropriate treatment, recovery, and community-based services. The position includes direct coordination and advocacy for clients, monitoring treatment engagement and progress, supporting referrals and access to resources, and communicating timely updates to the Drug Court team and court. The supervisor also participates in clinical team meetings, court calls, status reviews, graduations, and staff development training; maintains confidential records in accordance with applicable requirements; and collaborates with WestCare staff, program directors, treatment providers, and stakeholders. The work is primarily performed in an office and the Cook County Court House, with some outdoor activities potentially required.

Requirements

Hold clinical certification as a Licensed Professional Counselor (LPC), Licensed Social Worker (LSW), Licensed Clinical Professional Counselor (LCPC), or Licensed Clinical Social Worker (LCSW). The LCPC or LCSW is preferred.
If applicable, meet the stated clinical certification requirements within two years after employment; until then, do not work in a supervisory capacity and work under the direct, verifiable supervision of a qualified individual with staff supervisory responsibility at the facility.
Sign and adhere to the organization’s professional code of ethics.
Complete required continuing education biennially for the associated license; CADC licensees must complete 40 hours biennially, or meet the stated two-year pathway of 150 hours of clinical supervision, 225 hours of training/education (including 100 AODA-specific hours, 6 Professional Ethics hours, and 119 IC&RC Performance Domains hours), and the CADC written examination.
Have completed 80 hours of training in alcohol and other drug abuse counseling within four years before assuming case manager duties, or within two years thereafter.
Meet the stated education qualification: a bachelor’s degree with a social work major, or be working toward a master’s degree in social work or psychology; a master’s degree in social work or psychology is preferred.
Have knowledge of offender populations, criminal subcultures, substance abuse assessment tools, therapeutic community concepts, and the criminal justice system.
Be highly organized, detail-focused, and have excellent time-management skills.
Possess strong computer skills and excellent communication and interpersonal skills.
Pass a background check and pre-employment drug screening.
Obtain and maintain OIG LEIE clearance.
Exercise good judgment and discretion and work well in a team environment.
Adhere to high ethical standards, especially those governing confidentiality.
Maintain a professional appearance and demeanor.
Obtain and maintain CPR and first aid certifications and an annual tuberculosis test.
Be able to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
Be able to work cooperatively with clients, coworkers, managers, the public, and employees at all levels.
Be able to work under stress and in emotionally charged settings and use approved mental/verbal de-escalation techniques in abusive situations.
Meet the described physical and communication demands, with or without accommodation, including mobility, standing, walking, sitting for extended periods, bending, twisting, reaching, balancing, occasional lifting and carrying up to 50 pounds, and use of computer and telephone systems.

Nice To Haves

Licensed Clinical Professional Counselor (LCPC) or Licensed Clinical Social Worker (LCSW) certification.
Bilingual ability.
A master’s degree in social work or psychology.

Responsibilities

Provide weekly group or individual supervision sessions to support the Drug Court Case Management team.
Complete monthly staffing reports for WestCare leadership or OCJ and provide bi-weekly report figures to WestCare leadership.
Monitor and assign coverage and support for the Drug Court Case Management team.
Meet regularly with Drug Court Case Management Coordinators to discuss reporting figures, documentation, and concerns.
Assess clients’ resource needs and provide wraparound services, including researching insurance and healthcare benefits, identifying services and supports, making referrals, and helping clients access needed services.
Engage clients and support their motivation to participate in treatment through therapeutic relationships, individual counseling, and brief interventions based on stages of change.
Monitor treatment engagement and advocate for clients in court, with stakeholders, and in the community.
Educate clients about and refer them to community agencies and businesses addressing needs such as food, shelter, clothing, employment, and transportation.
Assist clients in establishing or re-establishing community support systems.
Participate in clinical Drug Court team meetings regarding clients’ strengths, resources, and additional needs.
Monitor treatment and recovery progress through regular conferences with treatment staff regarding attendance, participation, progress, and ongoing needs.
Document services promptly on provided forms in CDS and maintain information in accordance with applicable confidentiality laws and regulations.
Collaborate with other WestCare staff as needed to promote cooperation and a professional image in the community.
Track mental health and substance use disorder treatment progress and monitor clients transitioning to community-based recovery homes or drug-free community living.
Maintain regular contact with probation officers between status review dates to share pertinent treatment progress or status information and coordinate services.
Notify the Drug Court team as soon as possible, or within 48 hours, of significant changes in client status, participation, living arrangements, or location.
Participate in court calls, provide progress reports, and give the court and team updated clinical and program-compliance information about clients.
Assist clients and families with the expectations, needs, and requirements of recommended facilities and the Drug Court program.
Assist with referrals to programs licensed by the Illinois Department of Human Services, Substance Use Prevention and Recovery (SUPR), and report client placement status to the Drug Court team.
Provide written and oral progress reports before and during scheduled status review court dates.
Work with program directors to obtain memoranda of understanding with treatment providers and stakeholders.
Complete SAMHSA Unified Performance Reporting Tools administrative and client reports in a timely manner.
Attend Drug Court graduations and required staff development, cross-training, and WestCare in-service training.
Embrace and embody WestCare Foundation’s mission, vision, guiding principles, clinical vision, and goals.
Perform other duties as assigned.