Drop Ship Manager

American Exchange Group•New York, NY

2d•Onsite

About The Position

American Exchange Group is seeking an experienced, results-driven Dropship Manager to oversee and grow its dropship business across key retail and e-commerce partners. After Sales opens an account, the manager assumes end-to-end responsibility for onboarding, cross-functional execution, and ongoing account results. The role focuses on driving sales growth, profitability, margin performance, operational efficiency, and inventory health. The manager oversees third-party retail platforms, retailer portals, product listings, pricing, inventory, and order fulfillment. The role also manages retailer relationships, analyzes business performance, identifies growth opportunities, and partners with Merchandising, Content, Sales, EDI & Integrations, IT, Supply Chain, and E-commerce teams. The position is based at the company’s New York City headquarters and is fully onsite Monday through Friday.

Requirements

At least 5 years of experience in dropship management, e-commerce, marketplace operations, or wholesale; experience in footwear, apparel, or fashion is preferred.
Proven experience managing third-party retail platforms, retailer portals, and dropship operations.
Strong understanding of product setup, inventory feeds, order processing, pricing, and fulfillment.
Demonstrated ability to manage sales performance, analyze margins, and drive profitable business growth.
Advanced Microsoft Excel skills and experience with reporting tools, ERP systems, and e-commerce platforms.
Strong analytical, organizational, communication, and problem-solving skills.
Ability to manage multiple priorities and build effective cross-functional relationships.

Nice To Haves

Prior people-management experience.

Responsibilities

Own and grow the dropship channel by developing strategies to increase sales, profitability, and operational efficiency.
Directly manage Dropship CSRs, including order follow-up, style activation and removal on inventory feeds, daily warehouse coordination, and transaction escalations to EDI & Integrations.
Manage relationships with third-party retailers and marketplace partners as the primary contact for dropship operations.
Oversee retailer onboarding, portal integrations, product setup, listings, pricing, and ongoing platform maintenance.
Coordinate with Merchandising and Content to complete product information, images, listings, and new-style launches on time.
Analyze sales, margins, inventory, and marketplace trends; develop reporting and actionable business insights.
Monitor competitive pricing, promotions, and marketplace activity while maintaining established margin requirements.
Review retailer chargebacks and deductions, investigate recurring causes, and coordinate corrective actions to protect margins and improve performance.
Partner with Supply Chain, Planning, and Warehouse teams to support inventory accuracy, product availability, and timely order fulfillment.
Review low-stock risks with Planning and follow up on replenishment and product availability.
Identify opportunities to streamline operations, improve productivity, and expand the dropship business.
Collaborate with Merchandising, Content, Product Management, EDI & Integrations, Wholesale Sales, and DTC teams on seasonal strategies, product launches, and business initiatives.
Partner with Sales to identify new retail partnerships, marketplace opportunities, and strategies to expand AXNY Brands’ dropship presence.