Drop Ship Specialist

Grainger Businesses•Allouez, WI

6d•Hybrid

About The Position

Imperial Supplies, a Grainger Company, is seeking a Drop Ship Support Specialist to support product availability, order fulfillment, and customer success. Based in Green Bay, Wisconsin, this hybrid role serves as a liaison among suppliers, sales teams, Grainger partners, internal stakeholders, and customers to help ensure products are delivered efficiently and accurately. The role requires solving fulfillment challenges, maintaining accurate data across business systems, researching discrepancies, and making decisions that balance customer experience, revenue opportunities, and operational efficiency. The position involves frequent interaction with internal teams, suppliers, and business partners. Team members split their time between remote work and collaboration in the office. The company describes its workplace as collaborative and team-focused, with opportunities for learning, career growth, and development.

Requirements

High school diploma or equivalent.
1–3 years of experience in purchasing, customer service, product management, sales, operations, procurement, or a related field.
Strong critical-thinking and decision-making abilities.
Excellent attention to detail and organizational skills.
Strong verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience with Microsoft Office applications, including Excel and PowerPoint.
Ability to learn and navigate ERP and business systems such as SAP.
Strong collaboration and teamwork skills.

Nice To Haves

Post-secondary technical education.
3–5 years of experience in customer service, procurement, operations, or a problem-solving environment.

Responsibilities

Serve as the primary contact for drop ship product availability and open order inquiries.
Collaborate with suppliers, sales teams, Grainger partners, and internal stakeholders to resolve fulfillment challenges.
Manage and maintain data accuracy across multiple systems, including SAP and other Grainger platforms.
Research and resolve order, shipping, invoicing, and inventory discrepancies.
Make business decisions that balance customer experience, revenue opportunities, and operational efficiency.
Monitor and manage unshipped orders to accelerate fulfillment and invoicing.
Create reports and identify opportunities to improve order completion and generate additional revenue.
Communicate proactively with business partners to align on customer needs and priorities.
Manage multiple priorities while maintaining accuracy and attention to detail.