Drop Ship Manager

American Exchange Group•New York, NY

4d•$100,000 - $130,000•Onsite

About The Position

American Exchange Group is seeking an experienced, results-driven Dropship Manager to oversee and grow its dropship business across key retail and e-commerce partners. After Sales initially opens an account, the manager assumes end-to-end responsibility for onboarding, cross-functional execution, and ongoing account results. The role is based at the company's New York City headquarters and is fully onsite Monday through Friday; remote candidates will not be considered. The manager owns the channel’s day-to-day operations and strategic development, with success measured by sales growth, profitability, margin performance, operational efficiency, and inventory health. The role involves managing third-party retail platforms, retailer portals, product listings, pricing, inventory, and order fulfillment; maintaining retailer relationships; analyzing performance and identifying growth opportunities; and collaborating with teams across Merchandising, Content, Sales, EDI & Integrations, IT, Supply Chain, and E-commerce.

Requirements

At least 5 years of experience in dropship management, e-commerce, marketplace operations, or wholesale.
Experience managing third-party retail platforms, retailer portals, and dropship operations.
Strong understanding of product setup, inventory feeds, order processing, pricing, and fulfillment.
Demonstrated ability to manage sales performance, analyze margins, and drive profitable business growth.
Advanced Microsoft Excel skills and experience with reporting tools, ERP systems, and e-commerce platforms.
Strong analytical, organizational, communication, and problem-solving skills.
Ability to manage multiple priorities and build effective cross-functional relationships.
Ability to work onsite at the New York City headquarters Monday through Friday; remote candidates will not be considered.

Nice To Haves

Experience in footwear, apparel, or fashion.
Prior people-management experience.

Responsibilities

Own and grow the dropship channel by developing strategies to increase sales, profitability, and operational efficiency.
Directly manage Dropship CSRs, including oversight of order follow-up, style activation and removal on inventory feeds, daily warehouse coordination, and transaction escalations to EDI & Integrations.
Manage third-party retailer and marketplace relationships as the primary contact for dropship operations.
Oversee retailer onboarding, portal integrations, product setup, listings, pricing, and ongoing platform maintenance.
Coordinate with Merchandising and Content to complete product information, images, listings, and new-style launches on time.
Analyze sales, margins, inventory, and marketplace trends; develop reporting and provide actionable business insights.
Monitor competitive pricing, promotions, and marketplace activity while maintaining established margin requirements.
Review retailer chargebacks and deductions, investigate recurring causes, and coordinate corrective actions to improve performance and protect margins.
Work with Supply Chain, Planning, and Warehouse teams to maintain inventory accuracy and product availability and ensure timely order fulfillment.
Review low-stock risks with Planning and follow up on replenishment and product availability.
Identify opportunities to streamline operations, improve productivity, and expand the dropship business.
Collaborate with Merchandising, Content, Product Management, EDI & Integrations, Wholesale Sales, and DTC teams on seasonal strategies, product launches, and business initiatives.
Partner with Sales to identify new retail partnerships, marketplace opportunities, and strategies to expand AXNY Brands' dropship presence.