Drop-In Center Supervisor

Kenneth Young Center•Mount Prospect, IL

5d•Hybrid

About The Position

Kenneth Young Center is a 501(c)(3) not-for-profit dedicated to providing comprehensive outpatient behavioral health services to individuals of all walks of life. Located in the Northwest suburbs of Chicago, we offer a wide range of services including outpatient therapeutic care, recovery-oriented support, community prevention, LGBTQ+ outreach, older adult services, and crisis intervention. Our team welcomes and celebrates unique perspectives and represents the diversity and vitality of our local communities. Join our team to grow in your career while building stronger, healthier communities. Kenneth Young Center offers a robust benefit package that is highly competitive to the market and offers all full-time employees the following: 403(b) plan with organizational matching Medical Insurance (Blue Cross and Blue Shield of Illinois - BCBS) Dental (BCBS), and Vision Insurance (BCBS) with low employee premiums Long Term and Short Term Disability (BCBS), no cost to employee Flexible Spending Account (with annual rollover) Basic life insurance (50k) paid for by the organization and option for additional voluntary coverage for self, spouse, or dependents (BCBS) Incentive program with potential for quarterly bonuses Opportunity for annual bonus and salary increase (discretionary based on annual KYC financial audit) Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF) To further promote an active and healthy work/ life balance, KYC also offers a generous amount of paid time off and staff holidays. 4 weeks of Paid Time Off (With increases based on seniority) 8 Paid Organization-Wide Holidays 3 Personal Floating Holidays annually

Requirements

Certified Recovery Support Specialist (CRSS) certification in Illinois
At least 3 years of experience working with individuals recovering from serious and persistent mental illness providing peer support, case management and/or community support
At least 1 year experience working in non-traditional community settings ie: drop in, senior center, special recreation program
Basic computer proficiency, knowledge of Word and Email/Internet skills, and internal collaboration applications (ie Microsoft 365 / Teams)
Applicant must have a valid IL Driver’s License, valid auto insurance, and access to a well maintained/insured vehicle

Nice To Haves

Bachelors Degree from an accredited college or university in social work, psychology or a related discipline preferred

Responsibilities

Plan, implement, and oversee drop-in center activities and staffing. Delegate and coordinate with team members and drop-in guests to allow for skill development and engagement.
Develop member and community focused marketing materials, flyers, announcements to ‘get the word out’ and recruit members
Identify and develop a calendar of drop-in center activities
Set hours of operation for the drop-in that reflect members needs
Prepare and update staffing schedule assuring that 2-3 staff are present during drop-in center open hours.
Oversee staff responsible for facility set-up and maintenance
Oversee staff responsible for travel assistance and transportation
Oversee and meet all grant deliverables
Develop, recruit membership, and participate in Kenneth Young Center Mount Prospect Drop-in Member Advisory Council
Incorporate Advisory Council input into program schedule and activities
Ensure all staff members are providing high-quality, supportive peer counseling utilizing personal experience to establish a warm and empathic connection with members and as needed, their families/significant others
Facilitate leisure group activities
Promote opportunities for clients to build natural systems of support within their communities through exposure to recreational, spiritual, educational, vocational, volunteer and civic activities
Work with members to develop personal Wellness Action Recovery Plans
Regularly consult with other Behavioral Health teams including Intensive Team services, Outpatient Services, Front Door, Crisis and Living Room, Employment services and Intensive Group Recovery Services, to address specific member issues and coordinate care strategies
Work cooperatively with other Center teams/staff to maintain smooth transitions and effective continuity of care
Ongoing program evaluation and work with other team supervisors and managers to provide an extensive continuity of care
Monitor staffing needs and coordinate with program manager to ensure program needs met and maintaining grant financial deliverables: interviewing, hiring, training, evaluating, and retaining staff
Supervise and train Drop-in center staff, up to 8 direct reports
Provide CRSS development and supervision in a group format to Recovery Support Staff in Behavioral Health Services
Oversee and coordinate CRSS internship opportunities
Liaison with DHS CRSS specialist to secure or maintain Drop-in staff credentials and on-going training
Oversee development and maintenance of local community resources and groups (NAMI, AA etc.). Recovery literature, on-line materials/websites to support members
Participate in supervision as directed
Participate in BH Recovery leadership team meetings, activities, and program development
Lead Drop-in team meetings and participate in other agency meetings and trainings as directed by supervisor
Interpret and communicate, at the service delivery level, Center policies and procedures
Complete all required program attendance reports and budget reports in an accurate and timely manner

Benefits

403(b) plan with organizational matching
Medical Insurance (Blue Cross and Blue Shield of Illinois - BCBS)
Dental (BCBS)
Vision Insurance (BCBS)
Long Term and Short Term Disability (BCBS)
Flexible Spending Account (with annual rollover)
Basic life insurance (50k) paid for by the organization
Option for additional voluntary coverage for self, spouse, or dependents (BCBS)
Incentive program with potential for quarterly bonuses
Opportunity for annual bonus and salary increase
Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF)
4 weeks of Paid Time Off (With increases based on seniority)
8 Paid Organization-Wide Holidays
3 Personal Floating Holidays annually