Driver Qualification Facilitator
About The Position
The Driver Qualification Facilitator supervises new-hire drivers and supports inexperienced drivers as they are paired with experienced driver mentors and complete assessments to demonstrate readiness for solo driving. The role facilitates driver orientations, coaches new drivers and mentors, monitors performance, and decides when a driver is prepared to upgrade to solo. The facilitator also advocates for trainee drivers, investigates and resolves concerns, and works with leadership to support driver retention and satisfaction. The position ensures drivers meet DOT medical examination requirements and maintains qualified collector status for hair and/or urine sample collections. Weekend, second-shift, or third-shift assignments may be required based on company driver needs.
Requirements
- At least 2 years of experience in human resources, customer service, and/or operations.
- Associate's degree in business or a related field, or an equivalent combination of education and experience.
- Qualified collector, or able to become qualified within 30 days of hire.
- Exceptional interpersonal skills.
- Ability to collaborate and build consensus.
- Ability to solve problems and provide optimal resolutions to conflicts.
- Must be authorized to work in the United States; the company does not sponsor employment visas.
Responsibilities
- Supervise new-hire drivers and support their progress through mentor assignment and assessments for solo-driver readiness.
- Facilitate and deliver engaging driver orientations.
- Provide feedback to terminal and fleet leadership regarding Driver Leaders' interactions with assigned drivers.
- Serve as a cultural ambassador for drivers and trainees, encouraging support roles and leaders to focus on solutions that best serve drivers.
- Coordinate assessments of new drivers' progress and provide performance coaching to drivers and mentors.
- Gather information from assessments, mentors, and other resources to decide when or whether a driver is ready to upgrade to solo.
- Monitor new-driver and mentor performance indicators to meet department quality and satisfaction objectives.
- Advocate for trainee drivers and investigate and resolve concerns to support driver retention.
- Observe or participate in meetings between drivers and their leaders, providing solutions that meet driver and company expectations.
- Ensure drivers meet DOT medical examination requirements.
- Maintain DOT and non-DOT qualified collector status for hair and/or urine sample collections.
Benefits
- Potential bonus pay based on company performance.
- Opportunities to volunteer and give back to local communities.
- 401(k).
- Medical, dental, vision, disability, supplemental, and life insurance.
- Paid time off.
- Employee stock purchase plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
