Driver Qualification Facilitator

Knight Transportation • Charlotte, NC

2d

About The Position

The Driver Qualification Facilitator supervises new-hire drivers as they progress from orientation through assignment to an experienced driver mentor and completion of assessments for solo driving. The role facilitates engaging driver orientations, coordinates progress assessments, coaches drivers and mentors, and uses available information to determine whether a driver is prepared to upgrade to solo status. The facilitator monitors performance indicators, advocates for trainee drivers, investigates and resolves concerns, and works to meet driver-retention, quality, and satisfaction objectives. The position also helps ensure drivers meet DOT medical-exam requirements and maintains qualified-collector status for hair and/or urine sample collections. Weekend, second-shift, or third-shift work may be assigned based on company driver needs.

Requirements

• At least 2 years of experience in human resources, customer service, and/or operations.
• Associate degree in business or a related field, or an equivalent combination of education and/or experience.
• Must be a qualified collector or become qualified within 30 days of hire.
• Exceptional interpersonal skills.
• Ability to collaborate and build consensus.
• Ability to solve problems and provide optimal conflict resolutions.
• Must be authorized to work in the United States; the company does not sponsor employment visas.

Responsibilities

• Supervise new-hire drivers through mentor assignment and assessments intended to establish readiness for solo driving.
• Facilitate and deliver engaging, inspirational driver orientations.
• Provide feedback to terminal and/or fleet leadership about Driver Leaders’ interactions with assigned drivers.
• Serve as a cultural ambassador for drivers and trainees, encouraging support roles and leaders to provide solutions that address drivers’ needs.
• Coordinate assessments of new drivers’ progress and provide performance coaching to drivers and mentors.
• Gather information from assessments, mentors, and other available resources to decide whether a driver is prepared to upgrade to solo status.
• Monitor new-driver and mentor performance indicators in support of department quality and satisfaction objectives.
• Investigate and resolve trainee-driver concerns to support driver retention.
• Observe or participate in meetings between drivers and their leaders and provide solutions that meet driver and company expectations.
• Ensure drivers meet DOT requirements regarding medical exams.
• Maintain status as a DOT and non-DOT qualified collector for hair and/or urine sample collections.

Benefits

• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• 401(k).
• Medical, dental, vision, disability, supplemental, and life insurance.
• Paid time off.
• Employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree