About The Position

This position ensures timely delivery of goods to customer sites, either as needed or on a predefined route. The driver reviews orders for accuracy, loads and unloads goods, and drives Encore-owned, leased, or rented vans and box trucks with a gross vehicle weight under 26,001 lbs. The role is responsible for obtaining and maintaining medium-duty DOT certification when required by state law. It reports to the Warehouse Operations Manager. The driver maintains routes and schedules, secures goods to prevent damage, follows traffic laws and adjusts driving to road and weather conditions, and completes manual or electronic logbooks as applicable. The position also provides customer service, coordinates with dispatch, assists hotel and warehouse teams with equipment handling and inventory, and performs vehicle inspections and basic upkeep. Work is generally performed in a hotel, warehouse, or vehicle on the road. The role involves visits to other Encore locations and non-Encore venues. Warehouse conditions may include exposure to outdoor temperatures, dirt, sand, and dust, and noise levels may range from moderately quiet to noisy. Work may include irregular hours, on-call status, evenings, weekends, and holidays. Team members must follow Encore appearance guidelines.

Requirements

  • High school diploma or GED.
  • Valid driver's license and a minimum of 2 years of driving experience.
  • Clean driving record.
  • Ability to drive trucks with a gross vehicle weight rating under 26,001 lbs.
  • Basic computer skills.
  • Exceptional customer service skills.
  • General knowledge of vehicle inspection and maintenance.
  • General understanding of proper load securement.
  • Proficiency using GPS and other routing systems.
  • General competency in smartphone use.
  • Good communication skills with internal and external customers.
  • Strong teamwork with customers, peers, and managers.
  • Ability to maneuver a vehicle in heavy city traffic.
  • Ability to drive or sit for long periods.
  • Ability to meet the stated physical demands, including frequent lifting and carrying of items weighing 0–50 lbs.

Responsibilities

  • Drive Encore-owned, leased, or rented vans and box trucks with a gross vehicle weight under 26,001 lbs.
  • Maintain routes and schedules as directed by a supervisor to meet customer expectations.
  • Load and unload vehicles.
  • Review orders during deliveries and pickups to ensure all items are accounted for.
  • Secure vehicle contents to prevent breakage or damage.
  • Obey traffic laws and drive according to weather and road conditions.
  • Complete manual and/or electronic logbooks based on the assigned region.
  • Provide superior customer service and communicate effectively with internal and external customers.
  • Maintain positive client relationships and communicate with the dispatcher as needed.
  • Assist hotel and warehouse teams with pulling, receiving, and transporting equipment.
  • Participate in the annual physical inventory process.
  • Perform quality control and equipment staging in the warehouse as directed; drivers are not allowed to leave trucks.
  • Ensure all equipment is picked up and/or delivered on site.
  • Coordinate scheduled vehicle service appointments with dispatchers or warehouse supervisors.
  • Keep vehicles clean, free of debris, and in good general appearance.
  • Inspect vehicles daily before routes and complete Driver Vehicle Inspection logs before each trip.
  • Maintain and replenish vehicle fluids as needed, including wiper fluid and DEF.
  • Identify mechanical maintenance needs and report vehicle damage or traffic violations promptly to the immediate supervisor.
  • Serve as a brand advocate and ambassador in every interaction.
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