Driver License Office Supervisor 2026-02080

State of Wyoming•Sheridan, WY

1d•Onsite

About The Position

A Driver License Field Supervisor is a public-facing, customer service-driven supervisory position. Duties include leading a team of driver license examiners to ensure efficient, accurate, and customer-focused service delivery. Manage daily operations, uphold compliance, and foster a positive work environment. Nestled at the base of the dramatic Bighorn Mountains, Sheridan, Wyoming, offers an exceptional quality of life where outdoor adventure meets a vibrant, western community. Boasting no state income tax, a low cost of living, and a bustling historic downtown filled with local shops, craft breweries, and dining, Sheridan provides the perfect balance of small-town safety and high-caliber amenities. Whether you spend your weekends hiking, skiing, and fly-fishing in your backyard, or taking in the thriving local arts scene, working in Sheridan means leaving behind city traffic for wide-open spaces, pristine mountain air, and a welcoming, hard-working community where you can truly thrive both professionally and personally.

Requirements

Proven supervisory experience in a customer service setting, preferably in a driver licensing or related field.
Excellent communication, interpersonal, and conflict resolution skills.
Proficient in record-keeping and reporting.
Ability to motivate, inspire, and guide a team towards achieving goals.
Strong understanding of the following: Department rules, regulations, policies, procedures, driver licensing laws and personnel rules
Driver License Information System and detecting fraudulent documents
Medical, physical, visual, mental, and alcohol conditions as they pertain to driving
Types of licenses to be issued relative to the weight of the vehicle
Federal Motor Carrier Safety Regulations
Bachelor's Degree (typically in Business)
0-1 year of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers License Field Examiner OR 3-4 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers License Field Examiner
A valid Driver's License is required for the position

Responsibilities

Supervise, train, and mentor driver license examiners, providing guidance and support.
Conduct performance evaluations, address any personnel matters, including terminating employees when necessary, and responsible for auditing work performance in the office.
Ensure efficient workflow, manage scheduling, and resolve customer issues.
Maintain accurate records and reporting.
Responsible for the evaluation, review, and compliance with all state and federal laws regarding recording and withdrawal of driving privileges, as well as all transactions, documents, certifications, and reports of the work unit.
Responsible for the intake, handling, and deposit of all funds received at the location, as well as the office administrative functions such as inventory, statements, etc.
Uphold strict adherence to state statute, federal regulations and department rules and regulations regarding Driver Services activities, including but not limited to the issuance of all types of licenses, identification cards, specialty identification cards, driver enforcement, and the evaluation of clients to ensure safety of our highways.
Stay updated on policy changes and ensure team compliance.
Foster a positive and welcoming environment for customers.
Address inquiries, resolve concerns, and ensure a smooth licensing process.
Responds to questions concerning state and federal policies and procedures, research driving records and provide documents to customers as needed.
Partner with law enforcement, state agencies, and community organizations to promote safe driving practices and ensure public safety.
Represents the department at meetings, conferences, workshops, etc.