Delivery - Driver CDL A

Erie Materials•Albany, NY

About The Position

The Driver safely transports exterior building products to customer jobsites and other designated locations. The role involves operating company vehicles, following delivery routes and schedules, loading and unloading products, completing inspections and paperwork, and communicating with customers, dispatchers, management, and coworkers. Drivers may make multiple trips from the branch, unload products at jobsites—usually without assistance—and protect products from inclement weather. Depending on department needs, the driver may be asked to stay beyond their scheduled time to help prepare orders for the next day. The role may also involve warehouse work, receiving and checking in products, operating a forklift, and assisting walk-in customers. Drivers provide customer service in person, by phone, and through mobile applications and other technology. They use proof-of-delivery tools to photograph delivery sites and products, communicate delivery timing and route changes, and address customer feedback or complaints. The position requires safe driving practices, a valid New York State Class A license, and the ability to meet applicable DOT and FMCSA requirements.

Requirements

Valid New York State Class A license with a clean driving record.
High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Excellent knowledge of and adherence to traffic laws and road-safety regulations.
Ability to interpret and operate GPS and other navigation tools.
Strong communication, interpersonal, and customer-service skills.
Ability to lift and carry building materials weighing up to 100 pounds by hand.
Ability to pass a DOT physical and DOT drug screening.
Ability to meet FMCSA vision requirements: at least 20/40 vision in each eye with or without correction, a 70-degree field of vision, and ability to recognize red, green, and amber traffic lights. If the standard cannot be met with one eye, an eye doctor’s Vision Evaluation Report (Form MCSA-5871) is required for alternative certification.
Ability to meet FMCSA hearing requirements: perceive a forced whispered voice in the better ear at no less than five feet, with or without a hearing aid; or, when tested audiometrically, have no average hearing loss in the better ear greater than 40 decibels at 500 Hz, 1000 Hz, and 2000 Hz, with or without a hearing aid.
Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
Strong basic math skills, including adding, subtracting, multiplying, and dividing in all units of measure.
Hazardous Materials (HazMat) endorsement, or ability to obtain it within the first three months of employment if hired without it.
Air Brakes endorsement.

Nice To Haves

At least one year of professional driving experience.
Knowledge of building materials.
Forklift and/or Moffett experience.

Responsibilities

Safely operate company vehicles to transport and pick up building materials at designated locations.
Follow traffic laws, regulations, and company policies.
Conduct pre-trip and post-trip vehicle inspections and report any issues.
Maintain a clean and organized vehicle interior.
Use proof-of-delivery tools to photograph the jobsite before delivery and the delivered product; photograph pavement delivery locations and obtain a customer waiver when the area appears questionable.
Communicate and work effectively with customers, dispatchers, management, and other employees.
Contact customers by text or phone in advance regarding product deliveries.
Follow delivery routes and schedules accurately and promptly.
Load the truck with products designated for the deliveries on the route; make multiple branch trips when needed.
Complete required paperwork and maintain accurate trip records.
Respond calmly and efficiently to emergencies or unexpected situations, including contacting the department manager when appropriate.
Drive safely to customer jobsites and unload products, usually without assistance.
Protect products from inclement weather.
Stay beyond scheduled work time when department needs require helping pull orders for the following day's deliveries.
Read work orders and invoices to determine product needs for customer pickup or delivery.
Operate a forklift to load customer vehicles and delivery trucks, unload vendor trucks, and move stock.
Perform warehouse tasks as needed, including putting away returns, stocking bays, cleaning, assisting walk-in customers, and receiving and checking in products.
Provide personalized customer service in person and by phone.
Use mobile apps and other technology to communicate with dispatchers and customers, including updates about arrival times and route changes.
Maintain a professional and friendly demeanor in person and through electronic communications.
Handle customer feedback and complaints efficiently to support customer satisfaction.
Perform additional responsibilities as assigned.