Driver/Bellman (Part-Time)

Westmont Group•Denver, CO

4h•Onsite

About The Position

The Hyatt Regency Denver Tech Center is a 4-Star Full Service 451-room Hotel with 30,000 square feet of conference space, always looking for talented individuals with a hospitality attitude who truly want to make a difference every day. The hotel is conveniently located within the Hampden South neighborhood @ I-25 and I-225 in the Denver Tech Center. The Light Rail Belleview station is within walking distance. Full-Time Employees receive the following benefits. Bell services and driver of our hotel vehicle for guests in the surrounding 3-mile area and the shuttle (12-seater) for larger groups to surrounding businesses. The Bellperson is responsible for helping guests in and out of the property, providing safe transportation, carrying baggage, and delivering items and information efficiently and pleasantly. This position will also be responsible for assisting guests with transportation by using hotel vehicles and vans.

Requirements

HIGH SCHOOL DIPLOMA OR GED CERTIFICATION PREFERRED OR EQUIVALENT WORK EXPERIENCE.
AT LEAST ONE YEAR OF GUEST SERVICE EXPERIENCE IN A HOSPITALITY ENVIRONMENT OR EQUIVALENT EXPERIENCE IS PREFERRED.
VALID DRIVER’S LICENSE FOR THE APPLICABLE STATE AND MVR IN GOOD STANDING.
PREVIOUS PREFERRED CUSTOMER SERVICE EXPERIENCE.
MUST BE ABLE TO CONVEY INFORMATION AND IDEAS CLEARLY, BOTH ORALLY AND WRITTEN.
MUST BE ABLE TO EVALUATE AND SELECT AMONG ALTERNATIVE COURSES OF ACTION QUICKLY AND ACCURATELY.
MUST BE ABLE TO WORK WELL IN STRESSFUL, HIGH-PRESSURE SITUATIONS.
MUST MAINTAIN COMPOSURE AND OBJECTIVITY UNDER PRESSURE.
MUST BE EFFECTIVE AT LISTENING TO, UNDERSTANDING, AND CLARIFYING CONCERNS AND ISSUES RAISED BY TEAM MEMBERS AND GUESTS.
MUST BE ABLE TO SAFELY DRIVE HOTEL VEHICLES.

Responsibilities

Bell services and driver of our hotel vehicle for guests in the surrounding 3-mile area and the shuttle (12-seater) for larger groups to surrounding businesses.
Helping guests in and out of the property.
Providing safe transportation.
Carrying baggage.
Delivering items and information efficiently and pleasantly.
Assisting guests with transportation by using hotel vehicles and vans.
Approach all encounters with guests and team members in a friendly, service-oriented manner.
Regular attendance is required in compliance with hotel standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes a clean, pressed uniform and correct nametag when working.
Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
Must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and other team members.
Assist incoming and outgoing guests; explain features of a room to guests ensuring that all equipment is functioning properly.
Maintain thorough knowledge of all hotel facilities, outlets, and services for guests as opportunities to increase guest satisfaction and maximize hotel revenues.
Provide guests with local directions in a courteous and accurate manner.
Ensure baggage is secured and tagged at guest request to store baggage.
Accept dry cleaning from guests and secure for pick up by dry cleaning company; deliver clean laundry to the guest room in a timely manner.
Respond quickly to guest requests or complaints in a friendly manner and ensure appropriate action is taken.
Follow up to ensure guest satisfaction and keep all incidents well documented.
Ensure proper key procedures for all master locks and vehicle keys.
Maintain a friendly and approachable manner for all guest interactions.
Maintain mileage log and reports any maintenance issues to the supervisor.
Keep vehicles clean and well-maintained for guests.
Follow company policies and procedures.
Perform other duties as requested by management.
Attend meetings/training as required by management.