Bellman/Valet

HEI Hotels and ResortsGreenville, SC
Onsite

About The Position

HEI Hotels & Resorts welcomes the Westin Poinsett, Greenville, an AAA Four Diamond hotel located in downtown Greenville. This historic property combines classic Southern elegance with modern comfort, serving both leisure and business travelers. HEI emphasizes that exceptional hotels are built by exceptional people, and their success is driven by associates. They are committed to providing competitive compensation, benefits, industry-leading tools, training, and a culture that fosters growth and excellence. HEI encourages all interested candidates, including those with U.S. military experience, to apply even if their experience doesn't perfectly align with every qualification, as they are dedicated to building a diverse and inclusive workplace. The Bellman/Valet serves guests in a hospitable manner to ensure a positive guest experience during arrival and departure.

Requirements

  • High school diploma or equivalent required
  • Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities
  • Ability to drive vans, limousines, and automobiles
  • Must have an an excellent driving record as verified by a Motor Vehicle Report
  • Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists
  • Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 75 lbs. with sufficient manual dexterity in both hands
  • Ability to stand, walk and/or sit and continuously perform essential job functions
  • Perform tasks requiring bending, stooping, kneeling and/or walking
  • Effective verbal and written communication skills
  • Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice To Haves

  • Hotel experience preferred

Responsibilities

  • Show guests to room assisting with their luggage
  • Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions
  • Check luggage for hotel guests both for day and overnight
  • Maintain the designated station in the lobby, standing alert to be easily summoned for fronts
  • Open doors and greet guests in a friendly and courteous manner
  • Maintain the cleanliness of the bell stand, lobby, and baggage room
  • Keep lobby door and windows clean when not busy with guests
  • Post the daily events board and entertainment board in the lobby
  • Maintain an open communication line through all shifts by proper use of intershift log
  • Deliver messages and valet to guest rooms
  • Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles
  • May perform the duties of a valet as required
  • Assist front desk with key inventory twice weekly
  • Comply with attendance rules and be available to work on a regular basis
  • Perform any other job-related duties as assigned

Benefits

  • Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield
  • Vision insurance programs through EyeMed
  • Vacation, Sick and Holiday programs
  • Pet insurance through the ASPCA
  • Supplemental, Spousal and Child Life insurance
  • Short and Long-Term Disability plans
  • 401(k) Savings Plan with matching funds
  • Discounts through our 'YouDecide' and Hotel Room Discount programs

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

1-10 employees

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