Bellman/Valet

HEI Hotels and Resorts•Greenville, SC

17h•Onsite

About The Position

HEI Hotels & Resorts welcomes the Westin Poinsett, Greenville, an AAA Four Diamond hotel located in downtown Greenville. This historic property combines classic Southern elegance with modern comfort, serving both leisure and business travelers. HEI emphasizes that exceptional hotels are built by exceptional people, and their success is driven by associates. They are committed to providing competitive compensation, benefits, industry-leading tools, training, and a culture that fosters growth and excellence. HEI encourages all interested candidates, including those with U.S. military experience, to apply even if their experience doesn't perfectly align with every qualification, as they are dedicated to building a diverse and inclusive workplace. The Bellman/Valet serves guests in a hospitable manner to ensure a positive guest experience during arrival and departure.

Requirements

High school diploma or equivalent required
Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities
Ability to drive vans, limousines, and automobiles
Must have an an excellent driving record as verified by a Motor Vehicle Report
Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists
Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 75 lbs. with sufficient manual dexterity in both hands
Ability to stand, walk and/or sit and continuously perform essential job functions
Perform tasks requiring bending, stooping, kneeling and/or walking
Effective verbal and written communication skills
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice To Haves

Hotel experience preferred

Responsibilities

Show guests to room assisting with their luggage
Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions
Check luggage for hotel guests both for day and overnight
Maintain the designated station in the lobby, standing alert to be easily summoned for fronts
Open doors and greet guests in a friendly and courteous manner
Maintain the cleanliness of the bell stand, lobby, and baggage room
Keep lobby door and windows clean when not busy with guests
Post the daily events board and entertainment board in the lobby
Maintain an open communication line through all shifts by proper use of intershift log
Deliver messages and valet to guest rooms
Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles
May perform the duties of a valet as required
Assist front desk with key inventory twice weekly
Comply with attendance rules and be available to work on a regular basis
Perform any other job-related duties as assigned