DreamBuilder Program Assistant

Yavapai College•Prescott Valley, AZ

9d•Onsite

About The Position

The Yavapai College Small Business Development Center is seeking an organized, customer-focused DreamBuilder Program Assistant to provide administrative, operational, and participant support for its DreamBuilder entrepreneurship education program. This in-person, part-time position is based at the Prescott Valley Center and offers a flexible work schedule. The role supports participants in accessing training and program resources but does not provide counseling, advising, or individualized business guidance. The Program Assistant is a primary contact for prospective and enrolled participants and provides administrative support throughout the cohort cycle, including inquiries, enrollment, onboarding, routine progress follow-up, communications, completion, and Launch Day. The position also coordinates logistics for virtual and in-person activities, outreach events, and community engagement. Working under the direction of the DreamBuilder Program Manager and in coordination with the SBDC team, the assistant helps create a consistent, welcoming participant experience and maintains records and documentation used to demonstrate program results. Requests for individualized business guidance are referred to an appropriate SBDC business analyst.

Requirements

Associate degree or an equivalent combination of education and experience.
Two years of administrative, program coordination, customer service, office management, or closely related experience.
Demonstrated organizational and time-management skills.
Strong written and verbal communication skills.
Demonstrated ability to manage multiple assignments accurately and with attention to detail.
Proficiency with Microsoft Office Suite and standard office technology.
Demonstrated ability to maintain confidentiality and exercise sound judgment.
Ability to work independently, use sound judgment, and collaborate effectively as part of a team.
Ability to communicate clearly and respectfully with participants from varied backgrounds and at different stages of business development.
Ability to maintain professionalism and appropriate role boundaries, learn new systems, adapt to changing priorities, and create a welcoming and inclusive participant experience.
Ability to travel occasionally within the College service area and support occasional evening activities, as assigned.

Nice To Haves

Spanish-language speaking and writing proficiency.
Bachelor's degree.
Experience in a community college, higher education, workforce development, entrepreneurship, or small-business support environment.
Experience coordinating participant-based programs, cohorts, workshops, or community events.
Experience maintaining program data and contributing to grant, contract, or outcome reporting.

Responsibilities

Provide day-to-day administrative and operational support for the DreamBuilder program and participant cohorts.
Serve as an initial contact for prospective and enrolled participants, respond to routine questions, and provide timely follow-up.
Support participant intake, enrollment, orientation, onboarding, and completion of required forms and documentation.
Maintain accurate and confidential participant records and track enrollment, attendance, course progress, completion, business milestones, and other required outcomes.
Monitor participant progress and follow up with individuals who need assistance re-engaging with the program.
Coordinate scheduling and logistics for office hours, cohort activities, workshops, outreach events, and DreamBuilder Launch Day celebrations.
Prepare participant communications, schedules, presentations, materials, surveys, certificates, and event documents.
Support participant recruitment and community outreach in coordination with the DreamBuilder Program Lead, the SBDC team, Yavapai College Marketing, and community partners.
Compile information and supporting documentation for internal, MOU, grant, and program reports.
Refer individuals seeking individualized business assistance to the appropriate SBDC business analyst and assist with appointment scheduling; do not provide business counseling.
Coordinate administrative processes with the SBDC Program Assistant and other Yavapai College departments.
Use College and program systems to maintain calendars, files, communications, registrations, and program data.
Maintain confidentiality and comply with Yavapai College, SBDC, and program recordkeeping requirements.
Provide occasional support at off-site or evening program events, as assigned.
Perform other duties of similar scope and complexity as assigned.