Drain Technician

American Rooter & Drain•Caldwell, ID

13d•Onsite

About The Position

Drain & Plumbing Technician Who we are: With a focus on deeply rooted values, we have an unwavering desire to add value to the community and make dreams come true for our staff! American Rooter & Drain is a Veteran-Owned and operated company whose mission is to provide permanent solutions with reliable and efficient plumbing, drain cleaning & HVAC services to our customers. Job Description: Our Drain & Plumbing Technicians are an integral part of our business. In this role, you will have the opportunity to learn and develop your plumbing skills while actively engaging with customers to identify repair and replacement opportunities. If you have a willingness to help customers, a passion to learn, grow and make more of yourself, we encourage you to apply.

Requirements

Familiarity with basic plumbing principles (can be taught but preferred to have basics down already).
Willingness to learn and develop technical skills under the guidance of experienced technicians.
Strong interpersonal and communication skills to effectively engage with customers.
Eagerness to communication techniques and assist in promoting plumbing services in conjunction with a supervisor.
Friendly and customer-oriented approach with a desire to provide exceptional service.
Ability to handle customer inquiries and concerns professionally and promptly.
Good organizational skills with the ability to prioritize tasks and manage time effectively.
Adaptability to work in a fast-paced environment and handle multiple assignments.
Possession of a valid driver's license and a clean driving record may be required for travel to customer locations.

Responsibilities

Assist experienced technicians in diagnosing and resolving common drain-related issues in residential and commercial settings.
Learn and perform basic repairs and installations.
Assess customer plumbing needs and provide information about available services.
Collaborate with experienced technicians and service team members to identify potential repair and replacement opportunities and provide permanent solutions to plumbing problems.
Actively listen to customer needs, gather information, and assist with scheduling and coordinating service appointments.
Maintain accurate documentation of customer interactions, services provided, and work completed.
Assist in generating reports on daily activities, customer feedback, and job progress to support business growth strategies.
Take part in training programs and on-the-job learning opportunities to enhance your plumbing knowledge and skills.
Stay updated on plumbing industry trends, technologies, and products.