Drain Technician

JOLLY PLUMBING•Cold Spring, KY

19h•$65,000 - $85,000

About The Position

Jolly is hiring a full-time Drain Technician in Cincinnati, Ohio, to diagnose and resolve residential drain and sewer problems and provide homeowners with clear, customer-focused service. The technician will inspect and clear drains, identify potential issues, explain findings and recommendations, and educate customers on preventative care. The role requires professional communication, dependable work habits, safe and quality workmanship, and the ability to work independently while contributing to a team. Compensation is $65,000–$85,000 annually. Jolly describes itself as a growing home services company founded in 1979 that invests in employee training, development, and career advancement.

Requirements

Previous drain cleaning, plumbing, or sewer service experience is preferred.
Ability to troubleshoot problems and identify practical solutions.
Strong communication skills and the ability to explain technical issues to homeowners.
Professional, respectful, and customer-focused demeanor.
Commitment to honesty, safety, and quality workmanship.
Dependable attendance, a strong work ethic, and willingness to learn.
Ability to work in physically demanding environments, including basements, crawlspaces, and other residential settings.
Ability to lift and maneuver equipment and materials as required.
Valid driver's license and commitment to safe driving.
Willingness to participate in ongoing training and follow established procedures.
Ability to work independently while contributing to a team environment.

Nice To Haves

Experience operating drain-cleaning equipment and sewer-inspection cameras.

Responsibilities

Diagnose and resolve residential drain and sewer issues, including clogged sinks, tubs, toilets, floor drains, and main sewer lines.
Clean drains using appropriate equipment, including drain machines, snakes, and hydro-jetting systems when applicable.
Operate sewer cameras to inspect drain and sewer lines and identify blockages, damage, and other potential issues.
Clearly and professionally explain findings, recommended solutions, and preventative maintenance options to homeowners.
Provide honest recommendations that prioritize customer needs and follow the company's commitment to doing the right thing.
Educate customers about drain care and ways to prevent future problems.
Keep equipment clean and organized and maintain a professional appearance.
Protect customers' homes through proper worksite preparation and cleanup.
Complete service documentation and maintain accurate job records.
Follow company procedures, safety standards, and applicable codes.
Collaborate with dispatch, leadership, and other technicians to deliver a strong customer experience.
Participate in ongoing training to strengthen technical knowledge and professional development.