DPT Program Operations Manager

Oklahoma City University•Oklahoma City, OK

118d•Onsite

About The Position

The DPT Program Operations Manager provides operational leadership for the DPT Program, managing day-to-day operations across accreditation, academic support, program development, and administration. The Operations Manager applies initiative and sound judgment in overseeing program functions, serves as a central liaison with internal university units and external stakeholders, and reports to the DPT Program Director. This position consolidates responsibilities previously held by the DPT Program Coordinator and DPT Didactic Support Coordinator positions.

Requirements

Minimum of two years of directly related experience in academic program coordination and support including academic operations, departmental budgets, project coordination, office management, event planning support, student activities and/or related experience.
A suitable combination of education and experience may be substituted for the minimum qualifications.
Bachelor's degree
Strong leadership and organizational skills including attention to detail and ability to manage multiple priorities and meet deadlines
Ability to work independently as well as part of a team
Initiative and judgment to independently resolve issues and make informed recommendations
Technical fluency including MS Office Suite or other commonly used software, application, and technology
Ability to work and effectively communicate with a diverse group of constituents including university officials, faculty, students, agencies, etc.
Ability to compile, manage, and interpret data using databases or other data management tools
Knowledge of university financial processes including budgeting and accounting
Mathematical skills to support program fiscal operations
Ability to assess project management needs and to select and outsource projects to appropriate parties, as required
Ability to maintain a positive attitude and outlook while prioritizing and multitasking under pressure amid deadlines
Ability to maintain discretion and confidentiality

Nice To Haves

Experience in higher education setting
Demonstrated skill in writing, with some grant writing experience preferred

Responsibilities

Lead the development and maintenance of effective management systems centered on the accreditation and continuous improvement objectives of the program
Manage preparation of self-studies, reports, site visit materials, and data collection, analysis, and reporting for accreditation and continuous program improvement
Coordinate comprehensive program evaluations under the general direction of the DPT program director
Maintain systems and documentation to ensure ongoing compliance with the Commission on Accreditation in Physical Therapy Education (CAPTE)
Complete annual surveys as required by CAPTE for continued accreditation
Create and disseminate current and upcoming program didactic schedules in coordination with the Program Director and faculty; create and manage cohort SharePoint calendars
Coordinate onboarding processes for new students
Develop, maintain, and input data into tracking systems to support student progression and program operations
Monitor and track student academic progress for didactic phase, identifying and communicating concerns as appropriate
Gather, analyze, and report student and program data to faculty to support decision-making and continuous program improvement
Serve as first-line support for student and faculty issues related to ExamSoft, D2L, and academic holds, escalating concerns as needed
Manage standardized patient (SP) activities for courses, including communication, scheduling, and payment
Coordinate and support didactic phase instructional activities including course schedules, materials, and faculty support
Establish and maintain external partnerships for new or ongoing DPT program initiatives
Coordinate and support program initiatives and development, including interprofessional education opportunities and events
Manage and oversee daily operations of the DPT program
Implement, interpret, and administer policies and procedures of the DPT program and campus
Develop and implement operational workflows, timelines, and systems; identify operational challenges and implement process improvements
Serve as primary liaison with Admissions, Registrar, HR, and Finance
Provide support for DPT program faculty and staff searches in coordination with the policies and procedures of the Department of Human Resources
Provide organizational support of the faculty and staff performance evaluation process
Assist the DPT program director, faculty, and staff in the planning and implementation of program events and meetings
Coordinate admissions and selection processes with the Director of Graduate Admissions and PTCAS
Participate in all efforts to promote and publicize OCU DPT program
Develop, design, and update program materials such as handbooks, reports, web content, and marketing documents
Maintain data systems and tracking mechanisms; generate reports for program leadership and accreditation
Arrange and coordinate travel for DPT program faculty, staff, and guests
Administer budgets, monitor expenditures, and manage financial planning in collaboration with DPT program director
Maintain communications and contracts with educational technology agencies (MedBridge, TrueLearn, EMR system, EXXAT, etc.)
Coordinate new student orientation logistics, programming, and event execution
Arrange and coordinate NPTE prep courses, practice exams, and initial licensure documentation