Doughnut Factory Operations Manager

Krispy Kreme•Concord, NC

About The Position

The Doughnut Factory Operations Manager supports the General Manager in exceeding customer expectations, fostering teamwork, developing staff abilities and competencies, and achieving the financial objectives for the assigned location. The role’s long-term objective is to develop the manager’s skills toward becoming a General Manager. Responsibilities span production, sales, safety and sanitation, equipment, personnel, accounting, and leadership.

Requirements

High school diploma or GED.
Experience with sales, management, production, and customer service.
Strong communication, organizational, and leadership skills.
Pleasant disposition, sociable and accommodating nature, and enthusiasm.
Self-motivation, creativity, and adaptability.
Basic computer, telephone, and fax knowledge.
Availability to work full time, 40 or more hours per week.

Nice To Haves

Post-secondary education is strongly preferred.

Responsibilities

Implement procedures to maximize production efficiency, control variances, and improve overall performance.
Implement quality-control procedures and ensure products meet Krispy Kreme quality standards.
Coordinate production schedules to meet customer demand while minimizing labor hours.
Inspect, troubleshoot, and assess production or equipment problems.
Work with the General Manager to achieve business-plan objectives and profitability goals.
Promote safety consciousness and maintain sanitation and cleanliness standards.
Oversee upkeep of the facility and equipment.
Assist the General Manager with recruiting, hiring, training, and dispute resolution.
Supervise shift personnel, build a customer-focused team, and foster teamwork.
Support employee development, including development of Supervisors.
Communicate and enforce company policies, standards, and practices.
Assist with income and expense budgets, profit-and-loss management, and corporate financial and operational reporting.
Manage company resources responsibly, including inventory, financial duties, and protection of company assets.
Communicate and model company standards and policies, and implement directives from doughnut factory, corporate, and divisional management.
Develop and maintain the doughnut factory organization to promote efficient operations.
Interface with corporate office personnel.