Dorm Case Manager
About The Position
Goodwill’s Dormitory program provides transitional housing and services to veterans experiencing homelessness. Case management services focus on the veteran's desired housing goal and interventions to meet this goal, including housing search, vocational/employment services, and benefits assistance to help veterans transition to independence. The role is responsible for providing oversight of dorm activities for all dorm residents during the second shift. It involves providing assigned case management duties, including intakes and ISP updates, and educational group facilitation such as peer support and budgeting skills. The position is also responsible for identifying safety, health, and general property maintenance issues in the dormitory area.
Requirements
- Bachelor’s degree in social services or related field.
- Minimum of 1-year paid experience in social services or related field.
- Experience working in Military Veterans preferred.
- Knowledge of case management techniques.
- Familiarity with special needs of marginalized populations such as people experiencing homelessness.
- Knowledge of local community services.
- Ability to communicate effectively (oral and written).
- Experience with computer software such as Microsoft Office suite and databases required.
Nice To Haves
- Licensed Social Worker preferred.
Responsibilities
- Conducts intake on vets entering program.
- Provides orientation to dorm (policies-procedures) to all vets entering program.
- Completes housing assessment tool (VI-SPDAT) on vets for whom intake was completed.
- Becomes familiar and completes veterans’ Individualized Service Plan.
- Documents in Homeless Management System notes (encounter) relevant to each vet’s ISP and activities.
- Enters at a minimum of one encounter note per veteran per shift.
- Provides housing search assistance as needed or requested.
- Provides individual budgeting assistance as needed or requested.
- Conducts educational group and/or individual training in budgeting, job search methodology, peer support.
- Oversees dorm dayroom computer activities, including timely reporting of computer problems, and maintaining adequate supplies.
- Monitors common Dorm area and individual room upkeep including housekeeping and needed maintenance, and reports discrepancies in a timely manner to the supervisor.
- Dispenses evening meals to vets.
- Carries out assigned case management duties.
- Provides oversight of dorm activities for all dorm residents during second shift.
- Identifies safety, health, and general property maintenance issues in the dormitory area.
- Attends training sessions or management meetings as scheduled.
- Prepares mandatory reports for the VA in the absence of the supervisor.
- Serves as backup for first shift case manager and/or weekend dorm technician.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
