Case Manager

EDSI (Educational Data Systems, Inc.)•Enfield, CT

1d•Onsite

About The Position

The Case Manager position is for individuals passionate about making a difference in someone’s life and looking for an opportunity to use their skills, experience, and empathetic nature. This role is with a progressive, forward-thinking, and family-owned company where creativity is encouraged. The Case Manager will assist individuals in becoming job-ready by addressing barriers to employment. Responsibilities include conducting assessments, developing personalized plans, and providing support with resume writing, job search, and interview preparation. The Case Manager also coordinates access to resources such as training programs and support services, ensuring clients overcome obstacles and achieve successful employment outcomes. At the American Job Center, the team of Navigators, Case Managers, and Career Advisors work together to provide services to assist jobseekers in their career endeavors. The company prides itself on being customer-focused and ensuring that jobseekers are helped with clear plans that will lead to self-sufficiency. Team Members on the Case Management team will be responsible for tasks associated with assigned programs based on participant need. Team Members will be trained and supported on core expectations of programs such as WIOA Case Management and JFES Case Management, with program and location assignments based on participant needs and enrollments.

Requirements

Prior experience in case management or a related field is required
Familiarity with and knowledge of social services and resources to connect clients
Excellent written and verbal communication skills
Experience working with customers of varying skills, experiences, and diverse backgrounds
Experience in a fast-paced environment and managing a case load of clients
Demonstrated proficiency in data entry with a strong attention to detail
Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint, is essential for report generation and data analysis

Responsibilities

Conducting assessments
Developing personalized plans
Providing support with resume writing, job search, and interview preparation
Coordinating access to resources such as training programs and support services
Implement federal and state regulations to achieve quality outcomes for their customers to achieve job ready status
Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment
Provide referrals to appropriate One Stop services, business services unit, online learning centers and community service or social service agencies when needed
Encourage customers to participate in and follow through with planned activities as outlined in contract with funding agency
Maintain accurate individual cases files for each registered customer
Guide jobseekers through preparation of individual employment plans based on their specific occupational goals
Provide customers with advanced coaching on resumes, online presence, interview preparation, post interview feedback, job search techniques and sources
Maintain accurate and well-organized case notes while also ensuring timely completion of entries